Sign-in services

The sign-in service determines how you get access to SuperOffice CRM Online and who manages your credentials. We currently support 2 models:

• The SuperID sign-in service with password (standard)
• The SuperID sign-in service with an IDP registered

Each provides the administrator and the end-user with a set of features to administer the users. SuperOffice CRM Online will send users to the correct place to authenticate.

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The SuperID sign-in service

The SuperID sign-in service has 2 levels - basic and federated. Each CRM Online user account can belong to 1 SuperID user account. One CRM Online user account + password can belong to 1 or more sites. If you would like to use SuperID - federated features, you need to register an identity provider.

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SuperID - basic

The basic level of the SuperID sign-in service uses a password to authenticate like the standard sign-in service. However, this centralized model doesn’t store passwords in the CRM Online database. It actually uses SuperID as the identity provider. Sign-in sequence:

• The user opens online.superoffice.com in a browser and enters their email address or username.
• The username is inspected and forwarded to id.superoffice.com.
• The user is asked for a password, which is verified by authenticating towards SuperID.
• The user is signed in to the correct site (pick site if the user is connected to multiple sites).

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SuperID - federated

SuperID supports using 3rd-party federated sign-in services as an add-on. You can choose either Microsoft or Google to authenticate. To use federated sign-in, register your domain name (so the sign-in service knows which identity provider to send your users to). Sign-in sequence:

1. The user opens online.superoffice.com in a browser and enters their email address or username.
2. The username is inspected and forwarded to id.superoffice.com.
3. The user is verified by delegating authenticating to Microsoft or Google.
4. SuperID receives and stores the sign-in session.
5. The user is signed in to the correct site (pick site if the user is connected to multiple sites).