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Create Ticket From Mail Data

Headers

Accept-Language
string

Convert string references and multi-language values into a specified language (iso2) code.

SO-Language
string

Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.

SO-Culture
string

Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.

SO-TimeZone
string

Specify the timezone code that you would like date/time responses converted to.

SO-AppToken
string

The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Query Parameters

$select
string

Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields.

Body

MailboxId, Data, PersonId

CreateTicketFromMailData: This method create a new ticket in the same way as importMail would import an email. It accepts RFC822 formatted data

MailboxId
integer<int32>
Data
string
PersonId
integer<int32>

Response

OK

A small carrier that contains information about a ticket Carrier object for TicketInfo. Services for the TicketInfo Carrier is available from the CustomerService Agent.

TicketId
integer<int32>

The id of the created ticket

Title
string

The title/subject of the created ticket

OwnerName
string

The name of the owner which the request was assigned to

CategoryName
string

The name of the category for the request

PriorityName
string

The name of the priority for the request

TicketUrl
string

A URL leading directly to the created request. This is a URL ment to be used by a Service user

PersonName
string

The name of the person/customer connected to the ticket

ContactName
string

The name of the contact/company connected to the ticket

TableRight
object

Wraps a table right together with an explanatory reason. Code can indicate why access is restricted.

FieldProperties
object

Field property dictionary mapping field names to field access rights.