Create Ticket From Mail Data
This method create a new ticket in the same way as importMail would import an email.
It accepts RFC822 formatted data NsApiSlow threshold: 5000 ms.
Authorizations
SuperOffice username:password are passed in Base64-encoded.
You can also pass inn an unencoded ticket 7T:abc== with the HTTP Authenticate header.
SuperOffice SuperId OAuth implicit flow. You need to issue a request to the SuperId authorization URL https://online.superoffice.com/login/common/oauth/authorize?response_type=token &client_id=670734e0-4c5a-11e3-be9e-a171392e81db &redirect_uri=https://example.com/spa/
passing in the application id and redirect URL.
SuperId will log the user in, and redirect to the requested redirect URL with a #payload containing the access token and claims. (The redirect URL must be registered with SuperId in advance)
https://example.com/spa#access_token=8A%3aCust12227.AXRrCITpPBvQX3UbIohb &token_type=bearer &state= &expires_in=3600 &ctx=Cust12227 &netserver_url=https%3a%2f%2fsod.superoffice.com%2fCust12227%2fRemote%2fServices82%2f
You can take the #access_token value and pass it as the Authenticate HTTP header as a BEARER token.
- Authorization URL
- https://online.superoffice.com/login/common/oauth/authorize
Headers
Convert string references and multi-language values into a specified language (iso2) code.
Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.
Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.
Specify the timezone code that you would like date/time responses converted to.
The application token that identifies the partner app. Used when calling Online WebAPI from a server.
Query Parameters
Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields.
Body
MailboxId, Data, PersonId
Response
OK
A small carrier that contains information about a ticket Carrier object for TicketInfo. Services for the TicketInfo Carrier is available from the CustomerService Agent.
The id of the created ticket
The title/subject of the created ticket
The name of the owner which the request was assigned to
The name of the category for the request
The name of the priority for the request
A URL leading directly to the created request. This is a URL ment to be used by a Service user
The name of the person/customer connected to the ticket
The name of the contact/company connected to the ticket
Wraps a table right together with an explanatory reason. Code can indicate why access is restricted.
Field property dictionary mapping field names to field access rights.