Create Ticket From Mail Data
This method create a new ticket in the same way as importMail would import an email.
It accepts RFC822 formatted data NsApiSlow threshold: 5000 ms.
Headers
Convert string references and multi-language values into a specified language (iso2) code.
Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.
Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.
Specify the timezone code that you would like date/time responses converted to.
The application token that identifies the partner app. Used when calling Online WebAPI from a server.
Query Parameters
Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields.
Body
MailboxId, Data, PersonId
Response
OK
A small carrier that contains information about a ticket Carrier object for TicketInfo. Services for the TicketInfo Carrier is available from the CustomerService Agent.
The id of the created ticket
The title/subject of the created ticket
The name of the owner which the request was assigned to
The name of the category for the request
The name of the priority for the request
A URL leading directly to the created request. This is a URL ment to be used by a Service user
The name of the person/customer connected to the ticket
The name of the contact/company connected to the ticket
Wraps a table right together with an explanatory reason. Code can indicate why access is restricted.
Field property dictionary mapping field names to field access rights.
Related topics
WebAPI changes in SuperOffice 12.1NSCustomerServiceAgentCreate and update messagesTicketCreate a request