Skip to main content
Get Parsed Template

Headers

Accept-Language
string

Convert string references and multi-language values into a specified language (iso2) code.

SO-Language
string

Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.

SO-Culture
string

Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.

SO-TimeZone
string

Specify the timezone code that you would like date/time responses converted to.

SO-AppToken
string

The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Query Parameters

$select
string

Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields.

Body

ReplyTemplateId, LanguageId, PersonId, TicketId

GetParsedTemplate: Get a specific langauge version of the reply template, and run this trough the parser

ReplyTemplateId
integer<int32>
LanguageId
integer<int32>
PersonId
integer<int32>
TicketId
integer<int32>

Response

OK

Reply template with parsed text. Represent one language version of reply template Carrier object for ReplyTemplateParsed. Services for the ReplyTemplateParsed Carrier is available from the CustomerService Agent.

ReplyTemplateId
integer<int32>

The primary key (auto-incremented)

PlainParsed
string

The plain text version of the reply template, and if applicable parsed with customer and ticket data

HtmlParsed
string

The HTML version of the reply template, and if applicable parsed with customer and ticket data

Attachments
object[]

Meta data for the connected attachments

Subject
string

The subject for this reply template

TableRight
object

Wraps a table right together with an explanatory reason. Code can indicate why access is restricted.

FieldProperties
object

Field property dictionary mapping field names to field access rights.