Skip to main content
Get System Template Settings

Headers

Accept-Language
string

Convert string references and multi-language values into a specified language (iso2) code.

SO-Language
string

Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.

SO-Culture
string

Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.

SO-TimeZone
string

Specify the timezone code that you would like date/time responses converted to.

SO-AppToken
string

The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Query Parameters

$select
string

Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields.

Response

OK

System template settings item Carrier object for SystemTemplateSettings. Services for the SystemTemplateSettings Carrier is available from the CustomerService Agent.

CustomerNewCustomerTemplateId
integer<int32>

Template for new contacts

CustomerCustomerReplyTemplateId
integer<int32>

Template for auto-reply

CustomerPasswordTemplateId
integer<int32>

Template for sending password to contacts

CustomerConfirmEmailTemplateId
integer<int32>

Template for sending confirmation e-mail to contacts

CustomerChatLogTemplateId
integer<int32>

Template for customer chat log

Template for new link

HotlistNewMessageTemplateId
integer<int32>

Template for notification of a new message in the favourites list

HotlistTicketActivatedTemplateId
integer<int32>

Template for notification of a activated ticket in the favourites list

UserTicketAlarmTemplateId
integer<int32>

Template for notification of escalated request

HotlistTicketTakenOverTemplateId
integer<int32>

Template for notification of reassignment of a request in the favourites list

UserActiveTicketsTemplateId
integer<int32>

Template for notification of open requests

UserNewMessageTemplateId
integer<int32>

Template for notification of new message

UserTicketActivatedTemplateId
integer<int32>

Template for notification of activated request

UserNewTicketTemplateId
integer<int32>

Template for new ticket notification

PublishKbQuestionTemplateId
integer<int32>

Template for formatting FAQ questions

PublishKbAnswerTemplateId
integer<int32>

Template for formatting FAQ answers

UserTicketTakenOverTemplateId
integer<int32>

Template for ticket reassignment

PrintTicketTemplateId
integer<int32>

Template for printing a ticket

WeekStatTemplateId
integer<int32>

Template for weekly statistics

TicketAlarmHotlistTemplateId
integer<int32>

Template for notification of an escalated request in the favourites list

EmailAddresses
string

One or more e-mail addresses (comma-separated)

TableRight
object

Wraps a table right together with an explanatory reason. Code can indicate why access is restricted.

FieldProperties
object

Field property dictionary mapping field names to field access rights.