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Headers

Accept-Language
string

Convert string references and multi-language values into a specified language (iso2) code.

SO-Language
string

Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.

SO-Culture
string

Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.

SO-TimeZone
string

Specify the timezone code that you would like date/time responses converted to.

SO-AppToken
string

The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Query Parameters

$select
string

Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields.

Body

QuickReplyId

GetPreviewQuickReply: Get a quick reply from its quick reply id

QuickReplyId
integer<int32>

Response

OK

A quick reply with information suitable for preview. Carrier object for PreviewQuickReply. Services for the PreviewQuickReply Carrier is available from the CustomerService Agent.

Name
string

The short name of the quick reply

UpdatedByFullName
string

Full name of associate last updating this quick reply

Updated
string<date-time>

Date/time this quick reply was last updated.

HtmlBody
string

Quick reply body in HTML format.

TableRight
object

Wraps a table right together with an explanatory reason. Code can indicate why access is restricted.

FieldProperties
object

Field property dictionary mapping field names to field access rights.