What's new in SuperOffice 10.3

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Details of new features - SuperOffice CRM

• 10.3.13 (10.12.2024):
  • No new released features or functions for general availability
• 10.3.12 (19.11.2024):
  • User preferences - Search option (10.3.12) in Core CRM
  • Project and sale - Add members (10.3.12) in Core CRM
  • Tracked links - Open form with variables (10.3.12) in Marketing
• 10.3.11 (29.10.2024):
  • Document dialog - Clean and intuitive (10.3.11) in Core CRM
  • Selection - Task for print selection (10.3.11) in Core CRM
  • System preference - Unsafe file types (10.3.11) in Service
• 10.3.10 (08.10.2024):
  • Selection - Task for print labels (10.3.10) in Core CRM
  • Mailing - Audit check on email mailing (10.3.10) in Marketing
  • Mailing - Validation of preheader text in email mailing (10.3.10) in Marketing
• 10.3.9 (17.09.2024):
  • Column calculations on section tabs and selections (10.3.9) in Core CRM
  • Columns/fields - Base currency and currency options (10.3.9) in Core CRM
  • Marketing Premium - Automate with flows including multiple mailings and other steps (10.3.9 - 01.10.2024) in Marketing
• 10.3.8 (27.08.2024):
  • Request type - Reply/forwarding settings (10.3.8) in Service
  • Requests - Get next in queue including own open requests (10.3.8) in Service
  • CRMScript with Monaco editor (10.3.8) in Settings and maintenance
• 10.3.7 (11.06.2024):
  • CRMScript - Trigger dialog with formatted text (10.3.7) in Settings and maintenance
• 10.3.6 (21.05.2024):
  • Follow-up - New and improved Follow-up dialog (10.3.6) in Core CRM
  • Request - Send comment to email recipients (10.3.6) in Service
• 10.3.5 (03.05.2024):
  • Request types - Fine tuning of requests for different types (10.3.5) in Service
• 10.3.4 (09.04.2024):
  • No new features or functions for general availability
• 10.3.3 (12.03.2024):
  • Request - simplify attachment handling (10.3.3) in Service
• 10.3.2 (20.02.2024):
  • Notifications - Show invitations I have declined (10.3.2) in Core CRM
  • Dashboard - Request dashboard and tiles (10.3.2) in Core CRM
  • Request types - for efficient support (10.3.2) in Core CRM and Service
  • Requests - Add and customize request types (10.3.2) in Settings and maintenance
  • Screen designer - Assign layouts to request types (10.3.2) in Settings and maintenance
• 10.3.1 (02.02.2024):
  • Dashboard - Request tiles (10.3.1) in Core CRM and Service
  • Lists - Web panel setting for reload on navigation (10.3.1) in Settings and maintenance
  • System design - show extrafield in Request Properties sidebar (10.3.1) in Settings and maintenance and Service
  • Right-click to take ownership of requests (10.3.1) in Service
  • Show SAINT status monitor on Requests screen (10.3.1) in Service

Check out our Product release overview for more details in our Community.

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Pilot programs

We use pilot programs to collect feedback, identify potential problems, and assess how well the features and functions meet our users’ needs and expectations. The feedback from the pilot phase is valuable for refining the features and functions in SuperOffice. It helps us address any issues or concerns before releasing them to all our users. For more details, see our overview of pilot programs.

• SuperOffice Marketing Premium (released in 10.3.9 - 01.10.2024)
• SuperOffice Service - Custom objects (available in 10.3.4 - 09.04.2024)
• SuperOffice CRM - AI Lab (available in 10.3.2 - 20.02.2024)
• SuperOffice CRM - New Follow-up (released in 10.3.6 - 21.05.2024)
• SuperOffice Service - Request types for New Service Requests (released in 10.3.2 - 20.02.2024)
• SuperOffice CRM - New Notifications (released in 10.2.8 - 19.09.2023)
• SuperOffice Service - New Service Request (available on demand in 10.2.1 - 27.01.2023)

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User guides

• The user guide for SuperOffice version 10.3 at help.superoffice.com.
• The user guide for SuperOffice for Outlook - it’s available in six languages.
• See the user guide for SuperOffice Mobile CRM in Docs.