<a id=“SuperOffice_WebApi_Data_TicketEntity”></a> Class TicketEntity

Namespace: SuperOffice.WebApi.Data
Assembly: SuperOffice.WebApi.dll Carrier object for TicketEntity. The ticket entity is used for representing a service ticket

public class TicketEntity : Carrier

Inheritance

object ← Carrier ← TicketEntity

Inherited Members

Carrier.TableRight, Carrier.FieldProperties, object.ToString(), object.Equals(object), object.Equals(object, object), object.ReferenceEquals(object, object), object.GetHashCode(), object.GetType(), object.MemberwiseClone()

Examples

Get TicketEntity 123 using the WebApi client: <pre><code class=“lang-csharp”>var configuration = new WebApiConfiguration(url); var agent = new TicketAgent(configuration); var ticketEntity = agent.GetTicketEntity( 123 );</code></pre>

Remarks

Use <xref href=“SuperOffice.CRM.Services.ArchiveAgent?text=Archive+agent” data-throw-if-not-resolved=“false”></xref>: All TicketEntity: <pre><code class=“lang-csharp”>“Ticket”</code></pre> Messages: <pre><code class=“lang-csharp”>“TicketMessage”</code></pre> with restriction <pre><code class=“lang-csharp”>“ticketId eq ” + id</code></pre>.

Constructors

<a id=“SuperOffice_WebApi_Data_TicketEntity__ctor”></a> TicketEntity()

Default constructor - defaults any enum props to 0.

public TicketEntity()

Properties

<a id=“SuperOffice_WebApi_Data_TicketEntity_Activate”></a> Activate

When the ticket should be activated, if it is postponed.

public virtual DateTime Activate { get; set; }

Property Value

DateTime

<a id=“SuperOffice_WebApi_Data_TicketEntity_ActiveStatusMonitorId”></a> ActiveStatusMonitorId

Active status monitor identity for related contact. This is a read-only property and is ignored on Save

public virtual int ActiveStatusMonitorId { get; set; }

Property Value

int

<a id=“SuperOffice_WebApi_Data_TicketEntity_AlertLevel”></a> AlertLevel

The alert level for the ticket. Matches the level value of the ticket_alert table.

public virtual short AlertLevel { get; set; }

Property Value

short

<a id=“SuperOffice_WebApi_Data_TicketEntity_AlertTimeout”></a> AlertTimeout

The datetime for when the ticket should jump to the next alert_level.

public virtual DateTime AlertTimeout { get; set; }

Property Value

DateTime

<a id=“SuperOffice_WebApi_Data_TicketEntity_Author”></a> Author

A string representing the author of the ticket (same as author of first message).

public virtual string Author { get; set; }

Property Value

string

<a id=“SuperOffice_WebApi_Data_TicketEntity_BaseStatus”></a> BaseStatus

The status of the ticket. I.e. active/closed/postponed/deleted NULL if unknown enum value.

[JsonIgnore]
public TicketBaseStatus? BaseStatus { get; set; }

Property Value

TicketBaseStatus?

<a id=“SuperOffice_WebApi_Data_TicketEntity_BaseStatus_String”></a> BaseStatus_String

The status of the ticket. I.e. active/closed/postponed/deleted Raw string enum value.

[JsonProperty("BaseStatus")]
public string BaseStatus_String { get; set; }

Property Value

string

<a id=“SuperOffice_WebApi_Data_TicketEntity_Category”></a> Category

The ticket category entity which this ticket is connected to <p>Use MDO List name “ejcategory” to get list items.</p>

public virtual TicketCategoryEntity Category { get; set; }

Property Value

TicketCategoryEntity

<a id=“SuperOffice_WebApi_Data_TicketEntity_ClosedAt”></a> ClosedAt

When the ticket was closed.

public virtual DateTime ClosedAt { get; set; }

Property Value

DateTime

<a id=“SuperOffice_WebApi_Data_TicketEntity_ConnectId”></a> ConnectId

If a ticket is connected to another ticket, this field is set to the id of the 'master' ticket.

public virtual int ConnectId { get; set; }

Property Value

int

<a id=“SuperOffice_WebApi_Data_TicketEntity_CreatedAt”></a> CreatedAt

When the ticket was created.

public virtual DateTime CreatedAt { get; set; }

Property Value

DateTime

<a id=“SuperOffice_WebApi_Data_TicketEntity_CreatedBy”></a> CreatedBy

The associate who created this ticket

public virtual Associate CreatedBy { get; set; }

Property Value

Associate

<a id=“SuperOffice_WebApi_Data_TicketEntity_CustomFields”></a> CustomFields

Udef + Extra fields added to the carrier. Extra fields as defined by changes to database schema + user-defined fields as defined by admin. Custom fields combines user defined fields and extra fields into one bucket. The individual <xref href=“SuperOffice.WebApi.Data.TicketEntity.ExtraFields” data-throw-if-not-resolved=“false”></xref> and UserDefinedFields properties are deprecated in favor of this combined collection. The value string is the encoded value: “[I:123]” or “[DT:2019-09-11]”.

public virtual StringDictionary CustomFields { get; set; }

Property Value

StringDictionary

Remarks

The naming convention of the key string is as follows: <table><tbody><tr><td class=“term”>Extra field data</td><td class=“description”> [Extra field name]<p></p> Example: <pre><code class=“lang-csharp”>‘x_gorp’ = ‘[I:123]’</code></pre> </td></tr><tr><td class=“term”>User defined field data</td><td class=“description”> [Prog-id name]<p></p> Example: <pre><code class=“lang-csharp”>‘SuperOffice:1’ = ‘[I:123]’</code></pre><p></p> </td></tr></tbody></table>

<a id=“SuperOffice_WebApi_Data_TicketEntity_Deadline”></a> Deadline

Deadline for ticket.

public virtual DateTime Deadline { get; set; }

Property Value

DateTime

<a id=“SuperOffice_WebApi_Data_TicketEntity_ExtraFields”></a> ExtraFields

Deprecated: Use <xref href=“SuperOffice.WebApi.Data.TicketEntity.CustomFields” data-throw-if-not-resolved=“false”></xref> instead. Extra fields added to the carrier. This could be data from Plug-ins, the foreign key system, external applications, etc. The value string is the encoded value: “[I:123]” or “[DT:2019-09-11]”.

public virtual StringDictionary ExtraFields { get; set; }

Property Value

StringDictionary

Remarks

The naming convention of the key string is as follows: <table><tbody><tr><td class=“term”>Plug-in data</td><td class=“description”> [Plug-in name].[Property name] Example: DocumentPlugin.DocumentType </td></tr><tr><td class=“term”>Foreign key data</td><td class=“description”> The device identity is appended directly to the device name if it exists. This is not commonly used, but the database opens for this as a possibility to have several devices with the same name, and hence we would ensure an unique key if this field is used. Example: Audience.SecretService.DefaultCountry </td></tr><tr><td class=“term”>User defined table data</td><td class=“description”> [Table name].[Field name] Example: Phunneling.AggregatedSales </td></tr><tr><td class=“term”>Other</td><td class=“description”> Other data sources must ensure an unique name. If the key already exists we do not add the data to the dictionary. We also ensure that SuperOffice data are added first, so that existing data doesnt change when more data sources are added (with duplicate data keys). </td></tr></tbody></table>

<a id=“SuperOffice_WebApi_Data_TicketEntity_FirstReadByOwner”></a> FirstReadByOwner

The datetime for when the ticket first was read by the current owner.

public virtual DateTime FirstReadByOwner { get; set; }

Property Value

DateTime

<a id=“SuperOffice_WebApi_Data_TicketEntity_FirstReadByUser”></a> FirstReadByUser

The datetime for when the ticket first was read by a user.

public virtual DateTime FirstReadByUser { get; set; }

Property Value

DateTime

<a id=“SuperOffice_WebApi_Data_TicketEntity_FormSubmission”></a> FormSubmission

The form submission that this ticket is connected to

public virtual TicketFormSubmission FormSubmission { get; set; }

Property Value

TicketFormSubmission

<a id=“SuperOffice_WebApi_Data_TicketEntity_FromAddress”></a> FromAddress

The from-address used when this ticket got created, e.g. by email

public virtual string FromAddress { get; set; }

Property Value

string

<a id=“SuperOffice_WebApi_Data_TicketEntity_HasAttachment”></a> HasAttachment

Boolean indicating if this ticket has one or more attachments.

public virtual bool HasAttachment { get; set; }

Property Value

bool

<a id=“SuperOffice_WebApi_Data_TicketEntity_IconHint”></a> IconHint

Icon representing ticket’s state

public virtual string IconHint { get; set; }

Property Value

string

<a id=“SuperOffice_WebApi_Data_TicketEntity_Language”></a> Language

The language of the first external message

public virtual string Language { get; set; }

Property Value

string

<a id=“SuperOffice_WebApi_Data_TicketEntity_LastChanged”></a> LastChanged

The last time the ticket was modified.

public virtual DateTime LastChanged { get; set; }

Property Value

DateTime

<a id=“SuperOffice_WebApi_Data_TicketEntity_Messages”></a> Messages

TicketMessageId,CreatedAt,SLevel and Important for all the messages connected to this ticket. For message body see the TicketMessageEntity or the TicketMessage archive.

public virtual TicketMessage[] Messages { get; set; }

Property Value

TicketMessage[]

<a id=“SuperOffice_WebApi_Data_TicketEntity_NumMessages”></a> NumMessages

The total number of messages for this request.

public virtual int NumMessages { get; set; }

Property Value

int

<a id=“SuperOffice_WebApi_Data_TicketEntity_NumReplies”></a> NumReplies

The number of replies (messages) to the customer for this request.

public virtual int NumReplies { get; set; }

Property Value

int

<a id=“SuperOffice_WebApi_Data_TicketEntity_OrigHumanCategoryId”></a> OrigHumanCategoryId

Will contain the category id selected by the user, when having the choice of using the suggested category or manually selecting a category

public virtual int OrigHumanCategoryId { get; set; }

Property Value

int

<a id=“SuperOffice_WebApi_Data_TicketEntity_Origin”></a> Origin

What is the origin of this ticket NULL if unknown enum value.

[JsonIgnore]
public TicketOrigin? Origin { get; set; }

Property Value

TicketOrigin?

<a id=“SuperOffice_WebApi_Data_TicketEntity_Origin_String”></a> Origin_String

What is the origin of this ticket Raw string enum value.

[JsonProperty("Origin")]
public string Origin_String { get; set; }

Property Value

string

<a id=“SuperOffice_WebApi_Data_TicketEntity_OwnedBy”></a> OwnedBy

The associate who owns this ticket. Setting the id to 0 will make the ticket unassigned. Setting the id to 2147483647 (MaxInt) will make it automatically assigned according to the ticket category assignment rules. <p>Use MDO List name “associate” to get list items.</p>

public virtual Associate OwnedBy { get; set; }

Property Value

Associate

<a id=“SuperOffice_WebApi_Data_TicketEntity_Person”></a> Person

The primary person that this ticket is connected to <p>Use MDO List name “person_new” to get list items.</p>

public virtual Person Person { get; set; }

Property Value

Person

<a id=“SuperOffice_WebApi_Data_TicketEntity_Priority”></a> Priority

The ticket priority entity which this ticket is connected to <p>Use MDO List name “ticketpriority” to get list items.</p>

public virtual TicketPriorityEntity Priority { get; set; }

Property Value

TicketPriorityEntity

<a id=“SuperOffice_WebApi_Data_TicketEntity_Project”></a> Project

The project that this ticket is connected to <p>Use MDO List name “project” to get list items.</p>

public virtual Project Project { get; set; }

Property Value

Project

<a id=“SuperOffice_WebApi_Data_TicketEntity_ReadByCustomer”></a> ReadByCustomer

The datetime for when the ticket was read by the customer.

public virtual DateTime ReadByCustomer { get; set; }

Property Value

DateTime

<a id=“SuperOffice_WebApi_Data_TicketEntity_ReadByOwner”></a> ReadByOwner

The datetime for when the ticket last was read by the owner.

public virtual DateTime ReadByOwner { get; set; }

Property Value

DateTime

<a id=“SuperOffice_WebApi_Data_TicketEntity_ReadStatus”></a> ReadStatus

Whether the owner has read the ticket or not (red, yellow, green). NULL if unknown enum value.

[JsonIgnore]
public TicketReadStatus? ReadStatus { get; set; }

Property Value

TicketReadStatus?

<a id=“SuperOffice_WebApi_Data_TicketEntity_ReadStatus_String”></a> ReadStatus_String

Whether the owner has read the ticket or not (red, yellow, green). Raw string enum value.

[JsonProperty("ReadStatus")]
public string ReadStatus_String { get; set; }

Property Value

string

<a id=“SuperOffice_WebApi_Data_TicketEntity_RealTimeSpentExternally”></a> RealTimeSpentExternally

The total time (seconds) within 24x7 the ticket has been in a external waiting status (configurable), not including current state

public virtual int RealTimeSpentExternally { get; set; }

Property Value

int

<a id=“SuperOffice_WebApi_Data_TicketEntity_RealTimeSpentInternally”></a> RealTimeSpentInternally

The total time (seconds) within 24x7 the ticket has been in an open status (configurable), not including current state

public virtual int RealTimeSpentInternally { get; set; }

Property Value

int

<a id=“SuperOffice_WebApi_Data_TicketEntity_RealTimeSpentQueue”></a> RealTimeSpentQueue

The total time (seconds) within 24x7 hours the ticket has been in a queue status, not including current state

public virtual int RealTimeSpentQueue { get; set; }

Property Value

int

<a id=“SuperOffice_WebApi_Data_TicketEntity_RealTimeToClose”></a> RealTimeToClose

Same as time_to_close, but not calculated based on priority.

public virtual int RealTimeToClose { get; set; }

Property Value

int

<a id=“SuperOffice_WebApi_Data_TicketEntity_RealTimeToReply”></a> RealTimeToReply

Same as time_to_reply, but not calculated based on priority.

public virtual int RealTimeToReply { get; set; }

Property Value

int

<a id=“SuperOffice_WebApi_Data_TicketEntity_RepliedAt”></a> RepliedAt

The datetime for when the ticket was replied to. I.e. the first external message added to the ticket.

public virtual DateTime RepliedAt { get; set; }

Property Value

DateTime

<a id=“SuperOffice_WebApi_Data_TicketEntity_Sale”></a> Sale

The sale that this ticket is connected to <p>Use MDO List name “sale” to get list items.</p>

public virtual Sale Sale { get; set; }

Property Value

Sale

<a id=“SuperOffice_WebApi_Data_TicketEntity_SecondaryPersons”></a> SecondaryPersons

The secondary persons this ticket is connected to <p>Use MDO List name “person_new” to get list items.</p>

public virtual Person[] SecondaryPersons { get; set; }

Property Value

Person[]

<a id=“SuperOffice_WebApi_Data_TicketEntity_Sentiment”></a> Sentiment

The sentiment index of the last external message

public virtual int Sentiment { get; set; }

Property Value

int

<a id=“SuperOffice_WebApi_Data_TicketEntity_SentimentConfidence”></a> SentimentConfidence

The sentiment confidence of the last external message

public virtual int SentimentConfidence { get; set; }

Property Value

int

<a id=“SuperOffice_WebApi_Data_TicketEntity_Slevel”></a> Slevel

The securitylevel of the ticket. NULL if unknown enum value.

[JsonIgnore]
public TicketSecurityLevel? Slevel { get; set; }

Property Value

TicketSecurityLevel?

<a id=“SuperOffice_WebApi_Data_TicketEntity_Slevel_String”></a> Slevel_String

The securitylevel of the ticket. Raw string enum value.

[JsonProperty("Slevel")]
public string Slevel_String { get; set; }

Property Value

string

<a id=“SuperOffice_WebApi_Data_TicketEntity_Status”></a> Status

The ticket status entity which this ticket is connected to <p>Use MDO List name “ticketstatus” to get list items.</p>

public virtual TicketStatusEntity Status { get; set; }

Property Value

TicketStatusEntity

<a id=“SuperOffice_WebApi_Data_TicketEntity_SuggestedCategoryId”></a> SuggestedCategoryId

Suggestion for categorization, based on the text of the message (AI)

public virtual int SuggestedCategoryId { get; set; }

Property Value

int

<a id=“SuperOffice_WebApi_Data_TicketEntity_SuggestedCategoryName”></a> SuggestedCategoryName

Suggested category from AI

public virtual string SuggestedCategoryName { get; set; }

Property Value

string

<a id=“SuperOffice_WebApi_Data_TicketEntity_Tags”></a> Tags

An array containing the tags assigned to this request

public virtual Tag[] Tags { get; set; }

Property Value

Tag[]

<a id=“SuperOffice_WebApi_Data_TicketEntity_TicketId”></a> TicketId

The primary key (auto-incremented)

public virtual int TicketId { get; set; }

Property Value

int

<a id=“SuperOffice_WebApi_Data_TicketEntity_TicketType”></a> TicketType

Type of the Request <p>Use MDO List name “TicketType” to get list items.</p>

public virtual TicketType TicketType { get; set; }

Property Value

TicketType

<a id=“SuperOffice_WebApi_Data_TicketEntity_TimeSpent”></a> TimeSpent

The total time (minutes). Aggregated time spent from ticket's messages. Read-only for external use.

public virtual int TimeSpent { get; set; }

Property Value

int

<a id=“SuperOffice_WebApi_Data_TicketEntity_TimeSpentExternally”></a> TimeSpentExternally

The total time (seconds) within the priority’s office hours the ticket has been in a external waiting status (configurable), not including current state

public virtual int TimeSpentExternally { get; set; }

Property Value

int

<a id=“SuperOffice_WebApi_Data_TicketEntity_TimeSpentInternally”></a> TimeSpentInternally

The total time (seconds) within the priority’s office hours the ticket has been in an open status (configurable), not including current state

public virtual int TimeSpentInternally { get; set; }

Property Value

int

<a id=“SuperOffice_WebApi_Data_TicketEntity_TimeSpentQueue”></a> TimeSpentQueue

The total time (seconds) within the priority’s office hours the ticket has been in a queue status, not including current state

public virtual int TimeSpentQueue { get; set; }

Property Value

int

<a id=“SuperOffice_WebApi_Data_TicketEntity_TimeToClose”></a> TimeToClose

The time (minutes) between when the ticket was created and when it was closed. Calculated based on priority's timeframe.

public virtual int TimeToClose { get; set; }

Property Value

int

<a id=“SuperOffice_WebApi_Data_TicketEntity_TimeToReply”></a> TimeToReply

The time (minutes) between when the ticket was created and when it was replied to. Calculated based on priority's timeframe.

public virtual int TimeToReply { get; set; }

Property Value

int

<a id=“SuperOffice_WebApi_Data_TicketEntity_Title”></a> Title

The title of the ticket.

public virtual string Title { get; set; }

Property Value

string

​<a id=“SuperOffice_WebApi_Data_TicketEntity”></a> Class TicketEntity

​Inheritance

​Inherited Members

​Examples

​Remarks

​Constructors

​<a id=“SuperOffice_WebApi_Data_TicketEntity__ctor”></a> TicketEntity()

​Properties

​<a id=“SuperOffice_WebApi_Data_TicketEntity_Activate”></a> Activate

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_ActiveStatusMonitorId”></a> ActiveStatusMonitorId

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_AlertLevel”></a> AlertLevel

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_AlertTimeout”></a> AlertTimeout

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_Author”></a> Author

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_BaseStatus”></a> BaseStatus

​Property Value

​See Also

​<a id=“SuperOffice_WebApi_Data_TicketEntity_BaseStatus_String”></a> BaseStatus_String

​Property Value

​See Also

​<a id=“SuperOffice_WebApi_Data_TicketEntity_Category”></a> Category

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_ClosedAt”></a> ClosedAt

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_ConnectId”></a> ConnectId

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_CreatedAt”></a> CreatedAt

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_CreatedBy”></a> CreatedBy

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_CustomFields”></a> CustomFields

​Property Value

​Remarks

​<a id=“SuperOffice_WebApi_Data_TicketEntity_Deadline”></a> Deadline

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_ExtraFields”></a> ExtraFields

​Property Value

​Remarks

​<a id=“SuperOffice_WebApi_Data_TicketEntity_FirstReadByOwner”></a> FirstReadByOwner

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_FirstReadByUser”></a> FirstReadByUser

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_FormSubmission”></a> FormSubmission

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_FromAddress”></a> FromAddress

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_HasAttachment”></a> HasAttachment

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_IconHint”></a> IconHint

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_Language”></a> Language

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_LastChanged”></a> LastChanged

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_Messages”></a> Messages

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_NumMessages”></a> NumMessages

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_NumReplies”></a> NumReplies

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_OrigHumanCategoryId”></a> OrigHumanCategoryId

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_Origin”></a> Origin

​Property Value

​See Also

​<a id=“SuperOffice_WebApi_Data_TicketEntity_Origin_String”></a> Origin_String

​Property Value

​See Also

​<a id=“SuperOffice_WebApi_Data_TicketEntity_OwnedBy”></a> OwnedBy

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_Person”></a> Person

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_Priority”></a> Priority

​Property Value

​<a id=“SuperOffice_WebApi_Data_TicketEntity_Project”></a> Project

​Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity”></a> Class TicketEntity

Inheritance

Inherited Members

Examples

Remarks

Constructors

<a id=“SuperOffice_WebApi_Data_TicketEntity__ctor”></a> TicketEntity()

Properties

<a id=“SuperOffice_WebApi_Data_TicketEntity_Activate”></a> Activate

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_ActiveStatusMonitorId”></a> ActiveStatusMonitorId

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_AlertLevel”></a> AlertLevel

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_AlertTimeout”></a> AlertTimeout

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_Author”></a> Author

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_BaseStatus”></a> BaseStatus

Property Value

See Also

<a id=“SuperOffice_WebApi_Data_TicketEntity_BaseStatus_String”></a> BaseStatus_String

Property Value

See Also

<a id=“SuperOffice_WebApi_Data_TicketEntity_Category”></a> Category

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_ClosedAt”></a> ClosedAt

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_ConnectId”></a> ConnectId

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_CreatedAt”></a> CreatedAt

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_CreatedBy”></a> CreatedBy

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_CustomFields”></a> CustomFields

Property Value

Remarks

<a id=“SuperOffice_WebApi_Data_TicketEntity_Deadline”></a> Deadline

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_ExtraFields”></a> ExtraFields

Property Value

Remarks

<a id=“SuperOffice_WebApi_Data_TicketEntity_FirstReadByOwner”></a> FirstReadByOwner

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_FirstReadByUser”></a> FirstReadByUser

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_FormSubmission”></a> FormSubmission

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_FromAddress”></a> FromAddress

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_HasAttachment”></a> HasAttachment

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_IconHint”></a> IconHint

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_Language”></a> Language

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_LastChanged”></a> LastChanged

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_Messages”></a> Messages

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_NumMessages”></a> NumMessages

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_NumReplies”></a> NumReplies

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_OrigHumanCategoryId”></a> OrigHumanCategoryId

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_Origin”></a> Origin

Property Value

See Also

<a id=“SuperOffice_WebApi_Data_TicketEntity_Origin_String”></a> Origin_String

Property Value

See Also

<a id=“SuperOffice_WebApi_Data_TicketEntity_OwnedBy”></a> OwnedBy

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_Person”></a> Person

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_Priority”></a> Priority

Property Value

<a id=“SuperOffice_WebApi_Data_TicketEntity_Project”></a> Project

Property Value