Class TicketPriorityEscalationLevelEntity

Namespace: SuperOffice.WebApi.Data
Assembly: SuperOffice.WebApi.dll Carrier object for TicketPriorityEscalationLevelEntity. Entity for ticket priority escalation level. Entity describes properties/actions when escalation(alert) happens. Alert is raised according to TicketPriority timing intervals

public class TicketPriorityEscalationLevelEntity : Carrier

Inheritance

object ← Carrier ← TicketPriorityEscalationLevelEntity

Inherited Members

Carrier.TableRight, Carrier.FieldProperties, object.ToString(), object.Equals(object), object.Equals(object, object), object.ReferenceEquals(object, object), object.GetHashCode(), object.GetType(), object.MemberwiseClone()

Constructors

TicketPriorityEscalationLevelEntity()

Default constructor - defaults any enum props to 0.

public TicketPriorityEscalationLevelEntity()

Properties

Action

Bitmap indicating what should be done when escalating to this level.

public virtual int Action { get; set; }

Property Value

int

AlertLevel

The alert level (strictly ascending number).

public virtual short AlertLevel { get; set; }

Property Value

short

AlertTimeout

The time (in minutes) before ticket is escalated to next level.

public virtual int AlertTimeout { get; set; }

Property Value

int

DelegateTo

If ticket should be redelegated on escalation, this field contains the id of the target user.

public virtual int DelegateTo { get; set; }

Property Value

int

EmailTo

If an email should be sent when escalating, this field will contain the recipient email address.

public virtual string EmailTo { get; set; }

Property Value

string

ReplyTemplateIdCatmast

Reference to the reply template used in this alert, for mail to category master

public virtual int ReplyTemplateIdCatmast { get; set; }

Property Value

int

ReplyTemplateIdCatmastSms

Reference to the reply template used in this alert, for sms to category master

public virtual int ReplyTemplateIdCatmastSms { get; set; }

Property Value

int

ReplyTemplateIdCustomer

Reference to the reply template used in this alert, for mail to customer

public virtual int ReplyTemplateIdCustomer { get; set; }

Property Value

int

ReplyTemplateIdEmail

Reference to the reply template used in this alert, for mail to custom address

public virtual int ReplyTemplateIdEmail { get; set; }

Property Value

int

ReplyTemplateIdSms

Reference to the reply template used in this alert, for sms to custom address

public virtual int ReplyTemplateIdSms { get; set; }

Property Value

int

ReplyTemplateIdUser

Reference to the reply template used in this alert, for mail to owner of ticket

public virtual int ReplyTemplateIdUser { get; set; }

Property Value

int

ReplyTemplateIdUserSms

Reference to the reply template used in this alert, for sms to owner of ticket

public virtual int ReplyTemplateIdUserSms { get; set; }

Property Value

int

RtiCustomerSms

Reference to the reply template used in this alert, for sms to customer

public virtual int RtiCustomerSms { get; set; }

Property Value

int

ScriptId

Script that can be executed then the ticket alert action occur.

public virtual int ScriptId { get; set; }

Property Value

int

SmsTo

If an sms should be sent when escalating, this field will contain the recipient email address.

public virtual string SmsTo { get; set; }

Property Value

string

TicketAlertId

The primary key (auto-incremented)

public virtual int TicketAlertId { get; set; }

Property Value

int

SuperOffice.WebApi.Data.TicketPriorityEscalationLevelEntity

Class TicketPriorityEscalationLevelEntity

Inheritance

Inherited Members

Constructors

TicketPriorityEscalationLevelEntity()

Properties

Action

Property Value

AlertLevel

Property Value

AlertTimeout

Property Value

DelegateTo

Property Value

EmailTo

Property Value

ReplyTemplateIdCatmast

Property Value

ReplyTemplateIdCatmastSms

Property Value

ReplyTemplateIdCustomer

Property Value

ReplyTemplateIdEmail

Property Value

ReplyTemplateIdSms

Property Value

ReplyTemplateIdUser

Property Value

ReplyTemplateIdUserSms

Property Value

RtiCustomerSms

Property Value

ScriptId

Property Value

SmsTo

Property Value

TicketAlertId

Property Value

See Also

​ Class TicketPriorityEscalationLevelEntity

​Inheritance

​Inherited Members

​Constructors

​ TicketPriorityEscalationLevelEntity()

​Properties

​ Action

​Property Value

​ AlertLevel

​Property Value

​ AlertTimeout

​Property Value

​ DelegateTo

​Property Value

​ EmailTo

​Property Value

​ ReplyTemplateIdCatmast

​Property Value

​ ReplyTemplateIdCatmastSms

​Property Value

​ ReplyTemplateIdCustomer

​Property Value

​ ReplyTemplateIdEmail

​Property Value

​ ReplyTemplateIdSms

​Property Value

​ ReplyTemplateIdUser

​Property Value

​ ReplyTemplateIdUserSms

​Property Value

​ RtiCustomerSms

​Property Value

​ ScriptId

​Property Value

​ SmsTo

​Property Value

​ TicketAlertId

​Property Value

​See Also

Class TicketPriorityEscalationLevelEntity

Inheritance

Inherited Members

Constructors

TicketPriorityEscalationLevelEntity()

Properties

Action

Property Value

AlertLevel

Property Value

AlertTimeout

Property Value

DelegateTo

Property Value

EmailTo

Property Value

ReplyTemplateIdCatmast

Property Value

ReplyTemplateIdCatmastSms

Property Value

ReplyTemplateIdCustomer

Property Value

ReplyTemplateIdEmail

Property Value

ReplyTemplateIdSms

Property Value

ReplyTemplateIdUser

Property Value

ReplyTemplateIdUserSms

Property Value

RtiCustomerSms

Property Value

ScriptId

Property Value

SmsTo

Property Value

TicketAlertId

Property Value

See Also