Class TicketPriorityEntity

ChangedOwner_String

This field indicates what to do with the escalation chain when the request changes owner (manually) Raw string enum value.

[JsonProperty("ChangedOwner")]
public string ChangedOwner_String { get; set; }

Property Value

Deadline

Deadline to add if escalated (minutes)

public virtual int Deadline { get; set; }

Property Value

int

EscalationLevels

Escalation levels bound to the parent priority

public virtual TicketPriorityEscalationLevelEntity[] EscalationLevels { get; set; }

Property Value

TicketPriorityEscalationLevelEntity[]

Flags

A bitmask of flags. NULL if unknown enum value.

[JsonIgnore]
public TicketPriorityFlags? Flags { get; set; }

Property Value

TicketPriorityFlags?

Flags_String

A bitmask of flags. Raw string enum value.

[JsonProperty("Flags")]
public string Flags_String { get; set; }

Property Value

FriStart

The work hour start for Fridays. Note that only the time part of the DateTime is used

public virtual DateTime FriStart { get; set; }

Property Value

FriStop

The work hour stop for Fridays. Note that only the time part of the DateTime is used

public virtual DateTime FriStop { get; set; }

Property Value

MonStart

The work hour start for Mondays. Note that only the time part of the DateTime is used

public virtual DateTime MonStart { get; set; }

Property Value

MonStop

The work hour start for Mondays. Note that only the time part of the DateTime is used

public virtual DateTime MonStop { get; set; }

Property Value

Name

The name of the priority.

public virtual string Name { get; set; }

Property Value

NonDates

Dates which the escalation time should not be running. Note that only the day of the year (day and month) is used. So the year and time part is not used even if this is a DateTime. Exception - it IS possible to include a year here, for dates that should not repeat every year

public virtual DateTime[] NonDates { get; set; }

Property Value

DateTime[]

SatStart

The work hour start for Saturdays. Note that only the time part of the DateTime is used

public virtual DateTime SatStart { get; set; }

Property Value

SatStop

The work hour stop for Saturdays. Note that only the time part of the DateTime is used

public virtual DateTime SatStop { get; set; }

Property Value

SortOrder

Indicates the sort order for this priority. 1 is first, 100 is last

public virtual int SortOrder { get; set; }

Property Value

int

Status

The status (normal/deleted) of the priority. NULL if unknown enum value.

[JsonIgnore]
public TicketPriorityStatus? Status { get; set; }

Property Value

TicketPriorityStatus?

Status_String

The status (normal/deleted) of the priority. Raw string enum value.

[JsonProperty("Status")]
public string Status_String { get; set; }

Property Value

SunStart

The work hour start for Sundays. Note that only the time part of the DateTime is used

public virtual DateTime SunStart { get; set; }

Property Value

SunStop

The work hour stop for Sundays. Note that only the time part of the DateTime is used

public virtual DateTime SunStop { get; set; }

Property Value

ThuStart

The work hour start for Thursdays. Note that only the time part of the DateTime is used

public virtual DateTime ThuStart { get; set; }

Property Value

ThuStop

The work hour stop for Thursdays. Note that only the time part of the DateTime is used

public virtual DateTime ThuStop { get; set; }

Property Value

TicketChangedPriority

This field indicates what to do with the escalation chain when the request is changed into this priority NULL if unknown enum value.

[JsonIgnore]
public TicketPriorityEscalateEvent? TicketChangedPriority { get; set; }

Property Value

TicketChangedPriority_String

This field indicates what to do with the escalation chain when the request is changed into this priority Raw string enum value.

[JsonProperty("TicketChangedPriority")]
public string TicketChangedPriority_String { get; set; }

Property Value

TicketClosed

This field indicates what to do with the escalation chain when the request is closed NULL if unknown enum value.

[JsonIgnore]
public TicketPriorityEscalateEvent? TicketClosed { get; set; }

Property Value

TicketClosed_String

This field indicates what to do with the escalation chain when the request is closed Raw string enum value.

[JsonProperty("TicketClosed")]
public string TicketClosed_String { get; set; }

Property Value

TicketNew

This field indicates what to do with the escalation chain when a new request is registered NULL if unknown enum value.

[JsonIgnore]
public TicketPriorityEscalateEvent? TicketNew { get; set; }

Property Value

TicketNew_String

This field indicates what to do with the escalation chain when a new request is registered Raw string enum value.

[JsonProperty("TicketNew")]
public string TicketNew_String { get; set; }

Property Value

TicketNewinfo

This field indicates what to do with the escalation chain when the request gets new info NULL if unknown enum value.

[JsonIgnore]
public TicketPriorityEscalateEvent? TicketNewinfo { get; set; }

Property Value

TicketNewinfo_String

This field indicates what to do with the escalation chain when the request gets new info Raw string enum value.

[JsonProperty("TicketNewinfo")]
public string TicketNewinfo_String { get; set; }

Property Value

TicketPriorityId

The primary key (auto-incremented)

public virtual int TicketPriorityId { get; set; }

Property Value

int

TicketRead

This field indicates what to do with the escalation chain when the request is read NULL if unknown enum value.

[JsonIgnore]
public TicketPriorityEscalateEvent? TicketRead { get; set; }

Property Value

TicketRead_String

This field indicates what to do with the escalation chain when the request is read Raw string enum value.

[JsonProperty("TicketRead")]
public string TicketRead_String { get; set; }

Property Value

TueStart

The work hour start for Tuesdays. Note that only the time part of the DateTime is used

public virtual DateTime TueStart { get; set; }

Property Value

TueStop

The work hour stop for Tuesdays. Note that only the time part of the DateTime is used

public virtual DateTime TueStop { get; set; }

Property Value

WedStart

The work hour start for Wednesdays. Note that only the time part of the DateTime is used

public virtual DateTime WedStart { get; set; }

Property Value

WedStop

The work hour stop for Wednesdays. Note that only the time part of the DateTime is used

public virtual DateTime WedStop { get; set; }

Property Value