NSAIAgent - SuperOffice

AI services, such as Translation, Statistics, Sentiment analysis, backed by calls to Public Cloud providers.

Constructors

NSAIAgent()

NSAIAgent

Initializes a new instance of the NSAIAgent class.

Methods

DetectLanguage(String)

Given a (reasonably short) text, detect the language it is written in.

String DetectLanguage(String text)

Returns: CRMScript.Global.String Example:

NSAIAgent agent;
String text;
String res = agent.DetectLanguage(text);

DetectSentiment(String)

Detect the sentiment of a (reasonably short) text. Sentiment analysis may cause a translation to be made, since sentiment analysis only supports a limited set of languages

NSSentiment DetectSentiment(String text)

Returns: CRMScript.NetServer.NSSentiment Example:

NSAIAgent agent;
String text;
Sentiment res = agent.DetectSentiment(text);

GetTrainingStatus()

Calling the HugoAI endpoint to fetch the current training status.

NSCategorizationStatusResponse GetTrainingStatus()

Returns: CRMScript.NetServer.NSCategorizationStatusResponse - Carrier to describe the current status of HugoAI categorization. Example:

NSAIAgent agent;
NSCategorizationStatusResponse res = agent.GetTrainingStatus();

GuessCategory(Integer)

Given a ticket’s ID, guess the ticket category it should be placed in.

Integer GuessCategory(Integer ticketId)

Returns: CRMScript.Global.Integer - ticket category.

Currently this is based on the first message in the ticket.

Example:

NSAIAgent agent;
Integer ticketId;
Integer res = agent.GuessCategory(ticketId);

TrainCategoryGuesser(Integer,Integer,Integer)

The category guesser training API will be called with an array of CategorizationTrainingItem during the (background, Batch) execution of this call.

String TrainCategoryGuesser(Integer selectionId, Integer maxItems, Integer maxTextLength)

Returns: CRMScript.Global.String Example:

NSAIAgent agent;
Integer selectionId;
Integer maxItems;
Integer maxTextLength;
String res = agent.TrainCategoryGuesser(selectionId, maxItems, maxTextLength);

Translate(String,String)

Translate a text from one language to another.

String Translate(String text, String targetLanguage)

Returns: CRMScript.Global.String - translated text.

Language of the text is automatically detected.

Example:

NSAIAgent agent;
String text;
String targetLanguage;
String res = agent.Translate(text, targetLanguage);

​Constructors

​NSAIAgent()

​Methods

​DetectLanguage(String)

​DetectSentiment(String)

​GetTrainingStatus()

​GuessCategory(Integer)

​TrainCategoryGuesser(Integer,Integer,Integer)

​Translate(String,String)

Constructors

NSAIAgent()

Methods

DetectLanguage(String)

DetectSentiment(String)

GetTrainingStatus()

GuessCategory(Integer)

TrainCategoryGuesser(Integer,Integer,Integer)

Translate(String,String)