NSTicketCategoryEntity

Describes the meta data for a ticket category, and provides special operations on it.

Constructors

NSTicketCategoryEntity()

NSTicketCategoryEntity

Initializes a new instance of the NSTicketCategoryEntity class.

Methods

GetAssignmentLag()

Integer GetAssignmentLag()

Returns: CRMScript.Global.Integer - Number of minutes we shall override the assignment if a customer sends consecutive messages to this category. Example:

NSTicketCategoryEntity thing;
Integer assignmentLag = thing.GetAssignmentLag();

GetCategoryMaster()

Integer GetCategoryMaster()

Returns: CRMScript.Global.Integer - The user associated with this category. Example:

NSTicketCategoryEntity thing;
Integer categoryMaster = thing.GetCategoryMaster();

GetClosingStatus()

Integer GetClosingStatus()

Returns: CRMScript.Global.Integer - Should new requests have the ‘close request’ in this category checked as default, or should the users preferences be selected? See <xref href=“CRMScript.NetServer.TicketCategoryClosingStatus” data-throw-if-not-resolved=“false”></xref> Example:

NSTicketCategoryEntity thing;
Integer closingStatus = thing.GetClosingStatus();

GetCustomFields()

Gets the user-defined + extra fields on an NSTicketCategoryEntity as a map.

Map GetCustomFields()

Returns: CRMScript.Native.Map Example:

NSTicketCategoryEntity thing;
Map fields = thing.GetCustomFields();
String oldValue = fields.get("SuperOffice:1");
fields.insert("SuperOffice:1", "NewValue");
for (fields.first(); !fields.eof(); fields.next())
  printLine(fields.getKey() + ":  " + fields.getVal());

GetDelegateMethod()

Integer GetDelegateMethod()

Returns: CRMScript.Global.Integer - An integer indicating the delegation method for this category. See <xref href=“CRMScript.NetServer.TicketCategoryDelegateMethod” data-throw-if-not-resolved=“false”></xref>. Example:

NSTicketCategoryEntity thing;
Integer delegateMethod = thing.GetDelegateMethod();

GetExternalName()

String GetExternalName()

Returns: CRMScript.Global.String - The external name for this category, used for the customer frontend. Example:

NSTicketCategoryEntity thing;
String externalName = thing.GetExternalName();

GetExtraFields()

Gets the extra fields on NSTicketCategoryEntity as a map.

Map GetExtraFields()

Returns: CRMScript.Native.Map - Map containing extra field values by field name. Example:

NSTicketCategoryEntity thing;
Map fields = thing.GetExtraFields();
String oldValue = fields.get("x_foobar");
fields.insert("x_foobar", "NewValue");
for (fields.first(); !fields.eof(); fields.next())
  printLine(fields.getKey() + ":  " + fields.getVal());

GetFlags()

Integer GetFlags()

Returns: CRMScript.Global.Integer - A bitmask representing flags for this category. See <xref href=“CRMScript.NetServer.TicketCategoryFlags” data-throw-if-not-resolved=“false”></xref>. Example:

NSTicketCategoryEntity thing;
Integer flags = thing.GetFlags();

GetFullname()

String GetFullname()

Returns: CRMScript.Global.String - The fullname (compiled from parents’ names) for this category. E.g. ‘norway/product A/support’. Example:

NSTicketCategoryEntity thing;
String fullname = thing.GetFullname();

GetMsgClosingStatus()

Integer GetMsgClosingStatus()

Returns: CRMScript.Global.Integer - Should new messages have the ‘close request’ in this category checked as default, or should the users preferences be selected? See <xref href=“CRMScript.NetServer.TicketCategoryClosingStatus” data-throw-if-not-resolved=“false”></xref>. Example:

NSTicketCategoryEntity thing;
Integer msgClosingStatus = thing.GetMsgClosingStatus();

GetName()

String GetName()

Returns: CRMScript.Global.String - The (short) name of this category. E.g. ‘support’. Example:

NSTicketCategoryEntity thing;
String name = thing.GetName();

GetNotificationEmail()

String GetNotificationEmail()

Returns: CRMScript.Global.String - Comma-separated list of addresses to notify when requests are re-delegated to (unassigned) in this category. Example:

NSTicketCategoryEntity thing;
String notificationEmail = thing.GetNotificationEmail();

GetParentId()

Integer GetParentId()

Returns: CRMScript.Global.Integer - The parent category for this category. -1 if this is a top-level category. Example:

NSTicketCategoryEntity thing;
Integer parentId = thing.GetParentId();

GetReplyTemplate()

Integer GetReplyTemplate()

Returns: CRMScript.Global.Integer - Reply template to merge with messages posted in this category. Example:

NSTicketCategoryEntity thing;
Integer replyTemplate = thing.GetReplyTemplate();

GetTicketCategoryId()

Integer GetTicketCategoryId()

Returns: CRMScript.Global.Integer - The ID of the ticket category. (primary key). Example:

NSTicketCategoryEntity thing;
Integer ticketCategoryId = thing.GetTicketCategoryId();

SetAssignmentLag(Integer)

Void SetAssignmentLag(Integer assignmentLag)

Returns: CRMScript.Global.Void Example:

NSTicketCategoryEntity thing;
Integer assignmentLag;
thing.SetAssignmentLag(assignmentLag);

SetCategoryMaster(Integer)

Void SetCategoryMaster(Integer categoryMaster)

Returns: CRMScript.Global.Void Example:

NSTicketCategoryEntity thing;
Integer categoryMaster;
thing.SetCategoryMaster(categoryMaster);

SetClosingStatus(Integer)

Void SetClosingStatus(Integer closingStatus)

Returns: CRMScript.Global.Void Example:

NSTicketCategoryEntity thing;
Integer closingStatus;
thing.SetClosingStatus(closingStatus);

SetCustomFields(Map)

Sets the user-defined and extra fields on an NSTicketCategoryEntity with a map.

Void SetCustomFields(Map udefs)

Returns: CRMScript.Global.Void Example:

NSTicketCategoryEntity thing;
Map udefs;
udefs["SuperOffice:1"] = "[I:123]";
udefs["SuperOffice:1"] = "123"; // this will also work, but beware of decimal point variations in different languages
udefs["custom.progid"] = "foobar";
udefs["x_foo"] = "foobar";
udefs["x_bar"] = "456"; // List item id
thing.SetCustomFields(udefs);

SetDelegateMethod(Integer)

Void SetDelegateMethod(Integer delegateMethod)

Returns: CRMScript.Global.Void Example:

NSTicketCategoryEntity thing;
Integer delegateMethod;
thing.SetDelegateMethod(delegateMethod);

SetExternalName(String)

Void SetExternalName(String externalName)

Returns: CRMScript.Global.Void Example:

NSTicketCategoryEntity thing;
String externalName;
thing.SetExternalName(externalName);

SetExtraFields(Map)

Sets the extra field values on NSTicketCategoryEntity with a map.

Void SetExtraFields(Map extras)

Returns: CRMScript.Global.Void Example:

NSTicketCategoryEntity thing;
Map extras;
extras["SuperOffice:1"] = "[I:123]";
extras["SuperOffice:1"] = "123"; // this will also work, but beware of decimal point variations in different languages
extras["custom.progid"] = "foobar";
thing.SetExtraFields(extras);

SetFlags(Integer)

Void SetFlags(Integer flags)

Returns: CRMScript.Global.Void Example:

NSTicketCategoryEntity thing;
Integer flags;
thing.SetFlags(flags);

SetFullname(String)

Void SetFullname(String fullname)

Returns: CRMScript.Global.Void Example:

NSTicketCategoryEntity thing;
String fullname;
thing.SetFullname(fullname);

SetMsgClosingStatus(Integer)

Void SetMsgClosingStatus(Integer msgClosingStatus)

Returns: CRMScript.Global.Void Example:

NSTicketCategoryEntity thing;
Integer msgClosingStatus;
thing.SetMsgClosingStatus(msgClosingStatus);

SetName(String)

Void SetName(String name)

Returns: CRMScript.Global.Void Example:

NSTicketCategoryEntity thing;
String name;
thing.SetName(name);

SetNotificationEmail(String)

Void SetNotificationEmail(String notificationEmail)

Returns: CRMScript.Global.Void Example:

NSTicketCategoryEntity thing;
String notificationEmail;
thing.SetNotificationEmail(notificationEmail);

SetParentId(Integer)

Void SetParentId(Integer parentId)

Returns: CRMScript.Global.Void Example:

NSTicketCategoryEntity thing;
Integer parentId;
thing.SetParentId(parentId);

SetReplyTemplate(Integer)

Void SetReplyTemplate(Integer replyTemplate)

Returns: CRMScript.Global.Void Example:

NSTicketCategoryEntity thing;
Integer replyTemplate;
thing.SetReplyTemplate(replyTemplate);

SetTicketCategoryId(Integer)

Void SetTicketCategoryId(Integer ticketCategoryId)

Returns: CRMScript.Global.Void Example:

NSTicketCategoryEntity thing;
Integer ticketCategoryId;
thing.SetTicketCategoryId(ticketCategoryId);

​Constructors

​NSTicketCategoryEntity()

​Methods

​GetAssignmentLag()

​GetCategoryMaster()

​GetClosingStatus()

​GetCustomFields()

​GetDelegateMethod()

​GetExternalName()

​GetExtraFields()

​GetFlags()

​GetFullname()

​GetMsgClosingStatus()

​GetName()

​GetNotificationEmail()

​GetParentId()

​GetReplyTemplate()

​GetTicketCategoryId()

​SetAssignmentLag(Integer)

​SetCategoryMaster(Integer)

​SetClosingStatus(Integer)

​SetCustomFields(Map)

​SetDelegateMethod(Integer)

​SetExternalName(String)

​SetExtraFields(Map)

​SetFlags(Integer)

​SetFullname(String)

​SetMsgClosingStatus(Integer)

​SetName(String)

​SetNotificationEmail(String)

​SetParentId(Integer)

​SetReplyTemplate(Integer)

​SetTicketCategoryId(Integer)

Constructors

NSTicketCategoryEntity()

Methods

GetAssignmentLag()

GetCategoryMaster()

GetClosingStatus()

GetCustomFields()

GetDelegateMethod()

GetExternalName()

GetExtraFields()

GetFlags()

GetFullname()

GetMsgClosingStatus()

GetName()

GetNotificationEmail()

GetParentId()

GetReplyTemplate()

GetTicketCategoryId()

SetAssignmentLag(Integer)

SetCategoryMaster(Integer)

SetClosingStatus(Integer)

SetCustomFields(Map)

SetDelegateMethod(Integer)

SetExternalName(String)

SetExtraFields(Map)

SetFlags(Integer)

SetFullname(String)

SetMsgClosingStatus(Integer)

SetName(String)

SetNotificationEmail(String)

SetParentId(Integer)

SetReplyTemplate(Integer)

SetTicketCategoryId(Integer)