NSTicket - SuperOffice

Constructors

NSTicket()

NSTicket

Initializes a new instance of the NSTicket class.

Methods

GetActivate()

DateTime GetActivate()

Returns: CRMScript.Global.DateTime - When the ticket should be activated, if it is postponed. Example:

NSTicket thing;
DateTime activate = thing.GetActivate();

GetAlertLevel()

Integer GetAlertLevel()

Returns: CRMScript.Global.Integer - The alert level for the ticket. Matches the level value of the ticket_alert table. Example:

NSTicket thing;
Integer alertLevel = thing.GetAlertLevel();

GetAlertTimeout()

DateTime GetAlertTimeout()

Returns: CRMScript.Global.DateTime - The datetime for when the ticket should jump to the next alert_level. Example:

NSTicket thing;
DateTime alertTimeout = thing.GetAlertTimeout();

GetAuthor()

String GetAuthor()

Returns: CRMScript.Global.String - A string representing the author of the ticket (same as author of first message). Example:

NSTicket thing;
String author = thing.GetAuthor();

GetBaseStatus()

Integer GetBaseStatus()

Returns: CRMScript.Global.Integer - The status of the ticket. See CRMScript.NetServer.TicketBaseStatus. Example:

NSTicket thing;
Integer baseStatus = thing.GetBaseStatus();

GetCategory()

Integer GetCategory()

Returns: CRMScript.Global.Integer - The ID of the category a ticket is in. Example:

NSTicket thing;
Integer category = thing.GetCategory();

GetCategoryFullname()

String GetCategoryFullname()

Returns: CRMScript.Global.String - The fullname (compiled from parents’ names) for this category. E.g. ‘norway/product A/support’. Example:

NSTicket thing;
String categoryFullname = thing.GetCategoryFullname();

GetCategoryName()

String GetCategoryName()

Returns: CRMScript.Global.String - The (short) name of this category. E.g. ‘support’. Example:

NSTicket thing;
String categoryName = thing.GetCategoryName();

GetClosedAt()

DateTime GetClosedAt()

Returns: CRMScript.Global.DateTime - When the ticket was closed. Example:

NSTicket thing;
DateTime closedAt = thing.GetClosedAt();

GetConnectId()

Integer GetConnectId()

Returns: CRMScript.Global.Integer - If a ticket is connected to another ticket, this field is set to the ID of the ‘master’ ticket. Example:

NSTicket thing;
Integer connectId = thing.GetConnectId();

GetCreatedAt()

DateTime GetCreatedAt()

Returns: CRMScript.Global.DateTime - When the ticket was created. Example:

NSTicket thing;
DateTime createdAt = thing.GetCreatedAt();

GetCreatedBy()

Integer GetCreatedBy()

Returns: CRMScript.Global.Integer - The ID of the user who created the ticket. 1 (system user) if the ticket was created externally. Example:

NSTicket thing;
Integer createdBy = thing.GetCreatedBy();

GetCreatedByName()

String GetCreatedByName()

Returns: CRMScript.Global.String - Initials, also login name, possibly database user name. Example:

NSTicket thing;
String createdByName = thing.GetCreatedByName();

GetCustId()

Integer GetCustId()

Returns: CRMScript.Global.Integer - The reference to the customer. NULL or -1 if ticket is not connected to customer. Example:

NSTicket thing;
Integer custId = thing.GetCustId();

GetDeadline()

DateTime GetDeadline()

Returns: CRMScript.Global.DateTime - Deadline for ticket. Example:

NSTicket thing;
DateTime deadline = thing.GetDeadline();

GetFirstReadByUser()

DateTime GetFirstReadByUser()

Returns: CRMScript.Global.DateTime - The datetime for when the ticket first was read by a user. Example:

NSTicket thing;
DateTime firstReadByUser = thing.GetFirstReadByUser();

GetFromAddress()

String GetFromAddress()

Returns: CRMScript.Global.String - The from-address used when this ticket got created, e.g. by email. Example:

NSTicket thing;
String fromAddress = thing.GetFromAddress();

GetHasAttachment()

Bool GetHasAttachment()

Returns: CRMScript.Global.Bool - Bool indicating if this ticket has one or more attachments. Example:

NSTicket thing;
Bool hasAttachment = thing.GetHasAttachment();

GetLastChanged()

DateTime GetLastChanged()

Returns: CRMScript.Global.DateTime - The last time the ticket was modified. Example:

NSTicket thing;
DateTime lastChanged = thing.GetLastChanged();

GetNumMessages()

Integer GetNumMessages()

Returns: CRMScript.Global.Integer - The total number of messages for this request. Example:

NSTicket thing;
Integer numMessages = thing.GetNumMessages();

GetNumReplies()

Integer GetNumReplies()

Returns: CRMScript.Global.Integer - The number of replies (messages) to the customer for this request. Example:

NSTicket thing;
Integer numReplies = thing.GetNumReplies();

GetOrigin()

Integer GetOrigin()

Returns: CRMScript.Global.Integer - What is the origin of this ticket? See CRMScript.NetServer.TicketOrigin. Example:

NSTicket thing;
Integer origin = thing.GetOrigin();

GetOwnedBy()

Integer GetOwnedBy()

Returns: CRMScript.Global.Integer - The ID of the user who owns the ticket. 1 (system user) if the ticket is unassigned. Example:

NSTicket thing;
Integer ownedBy = thing.GetOwnedBy();

GetOwnedByName()

String GetOwnedByName()

Returns: CRMScript.Global.String - Initials, also login name, possibly database user name. Example:

NSTicket thing;
String ownedByName = thing.GetOwnedByName();

GetPersonFirstname()

String GetPersonFirstname()

Returns: CRMScript.Global.String - First name. Example:

NSTicket thing;
String personFirstname = thing.GetPersonFirstname();

GetPersonFullname()

String GetPersonFullname()

Returns: CRMScript.Global.String - Gets the full name for the primary person (customer). Example:

NSTicket thing;
String personFullname = thing.GetPersonFullname();

GetPersonLastname()

String GetPersonLastname()

Returns: CRMScript.Global.String - Last name. Example:

NSTicket thing;
String personLastname = thing.GetPersonLastname();

GetPersonMiddleName()

String GetPersonMiddleName()

Returns: CRMScript.Global.String - Middle name or ‘van’ etc. Example:

NSTicket thing;
String personMiddleName = thing.GetPersonMiddleName();

GetPriority()

Integer GetPriority()

Returns: CRMScript.Global.Integer - The reference to the ticket_priority table. Example:

NSTicket thing;
Integer priority = thing.GetPriority();

GetPriorityName()

String GetPriorityName()

Returns: CRMScript.Global.String - The name of the priority. Example:

NSTicket thing;
String priorityName = thing.GetPriorityName();

GetReadByCustomer()

DateTime GetReadByCustomer()

Returns: CRMScript.Global.DateTime - The datetime for when the ticket was read by the customer. Example:

NSTicket thing;
DateTime readByCustomer = thing.GetReadByCustomer();

GetReadByOwner()

DateTime GetReadByOwner()

Returns: CRMScript.Global.DateTime - The datetime for when the ticket last was read by the owner. Example:

NSTicket thing;
DateTime readByOwner = thing.GetReadByOwner();

GetReadStatus()

Integer GetReadStatus()

Returns: CRMScript.Global.Integer - Whether the owner has read the ticket or not (red, yellow, green). See CRMScript.NetServer.TicketReadStatus. Example:

NSTicket thing;
Integer readStatus = thing.GetReadStatus();

GetRealTimeSpentExternally()

Integer GetRealTimeSpentExternally()

Returns: CRMScript.Global.Integer - The total time (seconds) within 24x7 the ticket has been in a external waiting status (configurable), not including current state. Example:

NSTicket thing;
Integer realTimeSpentExternally = thing.GetRealTimeSpentExternally();

GetRealTimeSpentInternally()

Integer GetRealTimeSpentInternally()

Returns: CRMScript.Global.Integer - The total time (seconds) within 24x7 the ticket has been in an open status (configurable), not including current state. Example:

NSTicket thing;
Integer realTimeSpentInternally = thing.GetRealTimeSpentInternally();

GetRealTimeSpentQueue()

Integer GetRealTimeSpentQueue()

Returns: CRMScript.Global.Integer - The total time (seconds) within 24x7 hours the ticket has been in a queue status, not including current state. Example:

NSTicket thing;
Integer realTimeSpentQueue = thing.GetRealTimeSpentQueue();

GetRealTimeToClose()

Integer GetRealTimeToClose()

Returns: CRMScript.Global.Integer - Same as time_to_close, but not calculated based on priority. Example:

NSTicket thing;
Integer realTimeToClose = thing.GetRealTimeToClose();

GetRealTimeToReply()

Integer GetRealTimeToReply()

Returns: CRMScript.Global.Integer - Same as time_to_reply, but not calculated based on priority. Example:

NSTicket thing;
Integer realTimeToReply = thing.GetRealTimeToReply();

GetRepliedAt()

DateTime GetRepliedAt()

Returns: CRMScript.Global.DateTime - The datetime for when the ticket was replied to. I.e. the first external message added to the ticket. Example:

NSTicket thing;
DateTime repliedAt = thing.GetRepliedAt();

GetSlevel()

Integer GetSlevel()

Returns: CRMScript.Global.Integer - The security-level of the ticket. See CRMScript.NetServer.TicketSecurityLevel. Example:

NSTicket thing;
Integer slevel = thing.GetSlevel();

GetTicketId()

Integer GetTicketId()

Returns: CRMScript.Global.Integer - The primary key (auto-incremented). Example:

NSTicket thing;
Integer ticketId = thing.GetTicketId();

GetTicketStatus()

Integer GetTicketStatus()

Returns: CRMScript.Global.Integer - User-defined ticket status. Example:

NSTicket thing;
Integer ticketStatus = thing.GetTicketStatus();

GetTicketStatusDisplayValue()

Gets the display name of the ticket status.

String GetTicketStatusDisplayValue()

Returns: CRMScript.Global.String Example:

NSTicket thing;
String ticketStatusDisplayValue = thing.GetTicketStatusDisplayValue();

GetTimeSpentExternally()

Integer GetTimeSpentExternally()

Returns: CRMScript.Global.Integer - The total time (seconds) within the priority’s office hours the ticket has been in a external waiting status (configurable), not including current state. Example:

NSTicket thing;
Integer timeSpentExternally = thing.GetTimeSpentExternally();

GetTimeSpentInternally()

Integer GetTimeSpentInternally()

Returns: CRMScript.Global.Integer - The total time (seconds) within the priority’s office hours the ticket has been in an open status (configurable), not including current state. Example:

NSTicket thing;
Integer timeSpentInternally = thing.GetTimeSpentInternally();

GetTimeSpentQueue()

Integer GetTimeSpentQueue()

Returns: CRMScript.Global.Integer - The total time (seconds) within the priority’s office hours the ticket has been in a queue status, not including current state. Example:

NSTicket thing;
Integer timeSpentQueue = thing.GetTimeSpentQueue();

GetTimeToClose()

Integer GetTimeToClose()

Returns: CRMScript.Global.Integer - The time (minutes) between when the ticket was created and when it was closed. Calculated based on priority’s time frame. Example:

NSTicket thing;
Integer timeToClose = thing.GetTimeToClose();

GetTimeToReply()

Integer GetTimeToReply()

Returns: CRMScript.Global.Integer - The time (minutes) between when the ticket was created and when it was replied to. Calculated based on priority’s time frame. Example:

NSTicket thing;
Integer timeToReply = thing.GetTimeToReply();

GetTitle()

String GetTitle()

Returns: CRMScript.Global.String - The title of the ticket. Example:

NSTicket thing;
String title = thing.GetTitle();

SetActivate(DateTime)

Void SetActivate(DateTime activate)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
DateTime activate;
thing.SetActivate(activate);

SetAlertLevel(Integer)

Void SetAlertLevel(Integer alertLevel)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer alertLevel;
thing.SetAlertLevel(alertLevel);

SetAlertTimeout(DateTime)

Void SetAlertTimeout(DateTime alertTimeout)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
DateTime alertTimeout;
thing.SetAlertTimeout(alertTimeout);

SetAuthor(String)

Void SetAuthor(String author)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
String author;
thing.SetAuthor(author);

SetBaseStatus(Integer)

Void SetBaseStatus(Integer baseStatus)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer baseStatus;
thing.SetBaseStatus(baseStatus);

SetCategory(Integer)

Void SetCategory(Integer category)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer category;
thing.SetCategory(category);

SetCategoryFullname(String)

Void SetCategoryFullname(String categoryFullname)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
String categoryFullname;
thing.SetCategoryFullname(categoryFullname);

SetCategoryName(String)

Void SetCategoryName(String categoryName)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
String categoryName;
thing.SetCategoryName(categoryName);

SetClosedAt(DateTime)

Void SetClosedAt(DateTime closedAt)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
DateTime closedAt;
thing.SetClosedAt(closedAt);

SetConnectId(Integer)

Void SetConnectId(Integer connectId)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer connectId;
thing.SetConnectId(connectId);

SetCreatedAt(DateTime)

Void SetCreatedAt(DateTime createdAt)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
DateTime createdAt;
thing.SetCreatedAt(createdAt);

SetCreatedBy(Integer)

Void SetCreatedBy(Integer createdBy)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer createdBy;
thing.SetCreatedBy(createdBy);

SetCreatedByName(String)

Void SetCreatedByName(String createdByName)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
String createdByName;
thing.SetCreatedByName(createdByName);

SetCustId(Integer)

Void SetCustId(Integer custId)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer custId;
thing.SetCustId(custId);

SetDeadline(DateTime)

Void SetDeadline(DateTime deadline)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
DateTime deadline;
thing.SetDeadline(deadline);

SetFirstReadByUser(DateTime)

Void SetFirstReadByUser(DateTime firstReadByUser)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
DateTime firstReadByUser;
thing.SetFirstReadByUser(firstReadByUser);

SetFromAddress(String)

Void SetFromAddress(String fromAddress)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
String fromAddress;
thing.SetFromAddress(fromAddress);

SetHasAttachment(Bool)

Void SetHasAttachment(Bool hasAttachment)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Bool hasAttachment;
thing.SetHasAttachment(hasAttachment);

SetLastChanged(DateTime)

Void SetLastChanged(DateTime lastChanged)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
DateTime lastChanged;
thing.SetLastChanged(lastChanged);

SetNumMessages(Integer)

Void SetNumMessages(Integer numMessages)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer numMessages;
thing.SetNumMessages(numMessages);

SetNumReplies(Integer)

Void SetNumReplies(Integer numReplies)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer numReplies;
thing.SetNumReplies(numReplies);

SetOrigin(Integer)

Void SetOrigin(Integer origin)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer origin;
thing.SetOrigin(origin);

SetOwnedBy(Integer)

Void SetOwnedBy(Integer ownedBy)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer ownedBy;
thing.SetOwnedBy(ownedBy);

SetOwnedByName(String)

Void SetOwnedByName(String ownedByName)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
String ownedByName;
thing.SetOwnedByName(ownedByName);

SetPersonFirstname(String)

Void SetPersonFirstname(String personFirstname)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
String personFirstname;
thing.SetPersonFirstname(personFirstname);

SetPersonFullname(String)

Sets the full name for the primary person (customer)

Void SetPersonFullname(String personFullname)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
String personFullname;
thing.SetPersonFullname(personFullname);

SetPersonLastname(String)

Void SetPersonLastname(String personLastname)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
String personLastname;
thing.SetPersonLastname(personLastname);

SetPersonMiddleName(String)

Void SetPersonMiddleName(String personMiddleName)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
String personMiddleName;
thing.SetPersonMiddleName(personMiddleName);

SetPriority(Integer)

Void SetPriority(Integer priority)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer priority;
thing.SetPriority(priority);

SetPriorityName(String)

Void SetPriorityName(String priorityName)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
String priorityName;
thing.SetPriorityName(priorityName);

SetReadByCustomer(DateTime)

Void SetReadByCustomer(DateTime readByCustomer)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
DateTime readByCustomer;
thing.SetReadByCustomer(readByCustomer);

SetReadByOwner(DateTime)

Void SetReadByOwner(DateTime readByOwner)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
DateTime readByOwner;
thing.SetReadByOwner(readByOwner);

SetReadStatus(Integer)

Void SetReadStatus(Integer readStatus)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer readStatus;
thing.SetReadStatus(readStatus);

SetRealTimeSpentExternally(Integer)

Void SetRealTimeSpentExternally(Integer realTimeSpentExternally)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer realTimeSpentExternally;
thing.SetRealTimeSpentExternally(realTimeSpentExternally);

SetRealTimeSpentInternally(Integer)

Void SetRealTimeSpentInternally(Integer realTimeSpentInternally)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer realTimeSpentInternally;
thing.SetRealTimeSpentInternally(realTimeSpentInternally);

SetRealTimeSpentQueue(Integer)

Void SetRealTimeSpentQueue(Integer realTimeSpentQueue)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer realTimeSpentQueue;
thing.SetRealTimeSpentQueue(realTimeSpentQueue);

SetRealTimeToClose(Integer)

Void SetRealTimeToClose(Integer realTimeToClose)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer realTimeToClose;
thing.SetRealTimeToClose(realTimeToClose);

SetRealTimeToReply(Integer)

Void SetRealTimeToReply(Integer realTimeToReply)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer realTimeToReply;
thing.SetRealTimeToReply(realTimeToReply);

SetRepliedAt(DateTime)

Void SetRepliedAt(DateTime repliedAt)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
DateTime repliedAt;
thing.SetRepliedAt(repliedAt);

SetSlevel(Integer)

Void SetSlevel(Integer slevel)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer slevel;
thing.SetSlevel(slevel);

SetTicketId(Integer)

Void SetTicketId(Integer ticketId)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer ticketId;
thing.SetTicketId(ticketId);

SetTicketStatus(Integer)

Void SetTicketStatus(Integer ticketStatus)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer ticketStatus;
thing.SetTicketStatus(ticketStatus);

SetTicketStatusDisplayValue(String)

Gets the display name of the ticket status.

Void SetTicketStatusDisplayValue(String ticketStatusDisplayValue)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
String ticketStatusDisplayValue;
thing.SetTicketStatusDisplayValue(ticketStatusDisplayValue);

SetTimeSpentExternally(Integer)

Void SetTimeSpentExternally(Integer timeSpentExternally)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer timeSpentExternally;
thing.SetTimeSpentExternally(timeSpentExternally);

SetTimeSpentInternally(Integer)

Void SetTimeSpentInternally(Integer timeSpentInternally)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer timeSpentInternally;
thing.SetTimeSpentInternally(timeSpentInternally);

SetTimeSpentQueue(Integer)

Void SetTimeSpentQueue(Integer timeSpentQueue)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer timeSpentQueue;
thing.SetTimeSpentQueue(timeSpentQueue);

SetTimeToClose(Integer)

Void SetTimeToClose(Integer timeToClose)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer timeToClose;
thing.SetTimeToClose(timeToClose);

SetTimeToReply(Integer)

Void SetTimeToReply(Integer timeToReply)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
Integer timeToReply;
thing.SetTimeToReply(timeToReply);

SetTitle(String)

Void SetTitle(String title)

Returns: CRMScript.Global.Void Example:

NSTicket thing;
String title;
thing.SetTitle(title);

​Constructors

​NSTicket()

​Methods

​GetActivate()

​GetAlertLevel()

​GetAlertTimeout()

​GetAuthor()

​GetBaseStatus()

​GetCategory()

​GetCategoryFullname()

​GetCategoryName()

​GetClosedAt()

​GetConnectId()

​GetCreatedAt()

​GetCreatedBy()

​GetCreatedByName()

​GetCustId()

​GetDeadline()

​GetFirstReadByUser()

​GetFromAddress()

​GetHasAttachment()

​GetLastChanged()

​GetNumMessages()

​GetNumReplies()

​GetOrigin()

​GetOwnedBy()

​GetOwnedByName()

​GetPersonFirstname()

​GetPersonFullname()

​GetPersonLastname()

​GetPersonMiddleName()

​GetPriority()

​GetPriorityName()

​GetReadByCustomer()

​GetReadByOwner()

​GetReadStatus()

​GetRealTimeSpentExternally()

​GetRealTimeSpentInternally()

​GetRealTimeSpentQueue()

​GetRealTimeToClose()

​GetRealTimeToReply()

​GetRepliedAt()

​GetSlevel()

​GetTicketId()

​GetTicketStatus()

​GetTicketStatusDisplayValue()

​GetTimeSpentExternally()

​GetTimeSpentInternally()

​GetTimeSpentQueue()

​GetTimeToClose()

​GetTimeToReply()

​GetTitle()

​SetActivate(DateTime)

​SetAlertLevel(Integer)

​SetAlertTimeout(DateTime)

​SetAuthor(String)

​SetBaseStatus(Integer)

​SetCategory(Integer)

​SetCategoryFullname(String)

​SetCategoryName(String)

​SetClosedAt(DateTime)

​SetConnectId(Integer)

​SetCreatedAt(DateTime)

​SetCreatedBy(Integer)

​SetCreatedByName(String)

​SetCustId(Integer)

​SetDeadline(DateTime)

​SetFirstReadByUser(DateTime)

​SetFromAddress(String)

​SetHasAttachment(Bool)

​SetLastChanged(DateTime)

​SetNumMessages(Integer)

​SetNumReplies(Integer)

​SetOrigin(Integer)

​SetOwnedBy(Integer)

​SetOwnedByName(String)

​SetPersonFirstname(String)

​SetPersonFullname(String)

​SetPersonLastname(String)

​SetPersonMiddleName(String)

Constructors

NSTicket()

Methods

GetActivate()

GetAlertLevel()

GetAlertTimeout()

GetAuthor()

GetBaseStatus()

GetCategory()

GetCategoryFullname()

GetCategoryName()

GetClosedAt()

GetConnectId()

GetCreatedAt()

GetCreatedBy()

GetCreatedByName()

GetCustId()

GetDeadline()

GetFirstReadByUser()

GetFromAddress()

GetHasAttachment()

GetLastChanged()

GetNumMessages()

GetNumReplies()

GetOrigin()

GetOwnedBy()

GetOwnedByName()

GetPersonFirstname()

GetPersonFullname()

GetPersonLastname()

GetPersonMiddleName()

GetPriority()

GetPriorityName()

GetReadByCustomer()

GetReadByOwner()

GetReadStatus()

GetRealTimeSpentExternally()

GetRealTimeSpentInternally()

GetRealTimeSpentQueue()

GetRealTimeToClose()

GetRealTimeToReply()

GetRepliedAt()

GetSlevel()

GetTicketId()

GetTicketStatus()

GetTicketStatusDisplayValue()

GetTimeSpentExternally()

GetTimeSpentInternally()

GetTimeSpentQueue()

GetTimeToClose()

GetTimeToReply()

GetTitle()

SetActivate(DateTime)

SetAlertLevel(Integer)

SetAlertTimeout(DateTime)

SetAuthor(String)

SetBaseStatus(Integer)

SetCategory(Integer)

SetCategoryFullname(String)

SetCategoryName(String)

SetClosedAt(DateTime)

SetConnectId(Integer)

SetCreatedAt(DateTime)

SetCreatedBy(Integer)

SetCreatedByName(String)

SetCustId(Integer)

SetDeadline(DateTime)

SetFirstReadByUser(DateTime)

SetFromAddress(String)

SetHasAttachment(Bool)

SetLastChanged(DateTime)

SetNumMessages(Integer)

SetNumReplies(Integer)

SetOrigin(Integer)

SetOwnedBy(Integer)

SetOwnedByName(String)

SetPersonFirstname(String)

SetPersonFullname(String)

SetPersonLastname(String)

SetPersonMiddleName(String)