NSTicketStatusEntity - SuperOffice

Entity for a ticket status. This entity describes the meta data for a ticket status, and provides special operations on it.

Constructors

NSTicketStatusEntity()

NSTicketStatusEntity

Initializes a new instance of the NSTicketStatusEntity class.

Methods

GetName()

String GetName()

Returns: CRMScript.Global.String - Name of user defined ticket status. Example:

NSTicketStatusEntity thing;
String name = thing.GetName();

GetNoEmailReopen()

Bool GetNoEmailReopen()

Returns: CRMScript.Global.Bool - Whether inbound emails can reopen requests with this status or not. Example:

NSTicketStatusEntity thing;
Bool noEmailReopen = thing.GetNoEmailReopen();

GetStatus()

Integer GetStatus()

Returns: CRMScript.Global.Integer - The classic ticket status (active/closed/postponed/deleted). See <xref href=“CRMScript.NetServer.TicketBaseStatus” data-throw-if-not-resolved=“false”></xref>. Example:

NSTicketStatusEntity thing;
Integer status = thing.GetStatus();

GetTicketStatusId()

Integer GetTicketStatusId()

Returns: CRMScript.Global.Integer - The primary key (auto-incremented). Example:

NSTicketStatusEntity thing;
Integer ticketStatusId = thing.GetTicketStatusId();

GetTimeCounter()

Integer GetTimeCounter()

Returns: CRMScript.Global.Integer - Which field in ticket we count time spent on (queue, internal, external). See <xref href=“CRMScript.NetServer.TicketStatusTimeCounter” data-throw-if-not-resolved=“false”></xref>. Example:

NSTicketStatusEntity thing;
Integer timeCounter = thing.GetTimeCounter();

SetName(String)

Void SetName(String name)

Returns: CRMScript.Global.Void Example:

NSTicketStatusEntity thing;
String name;
thing.SetName(name);

SetNoEmailReopen(Bool)

Void SetNoEmailReopen(Bool noEmailReopen)

Returns: CRMScript.Global.Void Example:

NSTicketStatusEntity thing;
Bool noEmailReopen;
thing.SetNoEmailReopen(noEmailReopen);

SetStatus(Integer)

Void SetStatus(Integer status)

Returns: CRMScript.Global.Void Example:

NSTicketStatusEntity thing;
Integer status;
thing.SetStatus(status);

SetTicketStatusId(Integer)

Void SetTicketStatusId(Integer ticketStatusId)

Returns: CRMScript.Global.Void Example:

NSTicketStatusEntity thing;
Integer ticketStatusId;
thing.SetTicketStatusId(ticketStatusId);

SetTimeCounter(Integer)

Void SetTimeCounter(Integer timeCounter)

Returns: CRMScript.Global.Void Example:

NSTicketStatusEntity thing;
Integer timeCounter;
thing.SetTimeCounter(timeCounter);

​Constructors

​NSTicketStatusEntity()

​Methods

​GetName()

​GetNoEmailReopen()

​GetStatus()

​GetTicketStatusId()

​GetTimeCounter()

​SetName(String)

​SetNoEmailReopen(Bool)

​SetStatus(Integer)

​SetTicketStatusId(Integer)

​SetTimeCounter(Integer)

Constructors

NSTicketStatusEntity()

Methods

GetName()

GetNoEmailReopen()

GetStatus()

GetTicketStatusId()

GetTimeCounter()

SetName(String)

SetNoEmailReopen(Bool)

SetStatus(Integer)

SetTicketStatusId(Integer)

SetTimeCounter(Integer)