NSTicketEntity - SuperOffice

Represents a service ticket.

Constructors

NSTicketEntity()

NSTicketEntity

Initializes a new instance of the NSTicketEntity class.

Methods

GetActivate()

When the ticket should be activated, if it is postponed.

DateTime GetActivate()

Returns: CRMScript.Global.DateTime Example:

NSTicketEntity thing;
DateTime activate = thing.GetActivate();

GetAlertLevel()

The alert level for the ticket. Matches the level value of the ticket_alert table.

Integer GetAlertLevel()

Returns: CRMScript.Global.Integer Example:

NSTicketEntity thing;
Integer alertLevel = thing.GetAlertLevel();

GetAlertTimeout()

The datetime for when the ticket should jump to the next alert_level.

DateTime GetAlertTimeout()

Returns: CRMScript.Global.DateTime Example:

NSTicketEntity thing;
DateTime alertTimeout = thing.GetAlertTimeout();

GetAuthor()

A string representing the author of the ticket (same as author of first message).

String GetAuthor()

Returns: CRMScript.Global.String Example:

NSTicketEntity thing;
String author = thing.GetAuthor();

GetBaseStatus()

Integer GetBaseStatus()

Returns: CRMScript.Global.Integer - The status of the ticket. See <xref href=“CRMScript.NetServer.TicketBaseStatus” data-throw-if-not-resolved=“false”></xref> Example:

NSTicketEntity thing;
Integer baseStatus = thing.GetBaseStatus();

GetCategory()

The ticket category entity which this ticket is connected to

NSTicketCategoryEntity GetCategory()

Returns: CRMScript.NetServer.NSTicketCategoryEntity Example:

NSTicketEntity thing;
NSTicketCategoryEntity category = thing.GetCategory();

GetClosedAt()

When the ticket was closed.

DateTime GetClosedAt()

Returns: CRMScript.Global.DateTime Example:

NSTicketEntity thing;
DateTime closedAt = thing.GetClosedAt();

GetConnectId()

If a ticket is connected to another ticket, this field is set to the ID of the ‘master’ ticket.

Integer GetConnectId()

Returns: CRMScript.Global.Integer Example:

NSTicketEntity thing;
Integer connectId = thing.GetConnectId();

GetCreatedAt()

When the ticket was created.

DateTime GetCreatedAt()

Returns: CRMScript.Global.DateTime Example:

NSTicketEntity thing;
DateTime createdAt = thing.GetCreatedAt();

GetCreatedBy()

The associate who created this ticket

NSAssociate GetCreatedBy()

Returns: CRMScript.NetServer.NSAssociate Example:

NSTicketEntity thing;
NSAssociate createdBy = thing.GetCreatedBy();

GetCustomFields()

Gets the user-defined + extra fields on a TicketEntity as a map.

Map GetCustomFields()

Returns: CRMScript.Native.Map Example:

NSTicketEntity thing;
Map fields = thing.GetCustomFields();
String oldValue = fields.get("SuperOffice:1");
fields.insert("SuperOffice:1", "NewValue");
for (fields.first(); !fields.eof(); fields.next())
  printLine(fields.getKey() + ":  " + fields.getVal());

GetDeadline()

Deadline for ticket.

DateTime GetDeadline()

Returns: CRMScript.Global.DateTime Example:

NSTicketEntity thing;
DateTime deadline = thing.GetDeadline();

GetExtraFields()

Gets the extra fields on TicketEntity as a map.

Map GetExtraFields()

Returns: CRMScript.Native.Map Example:

NSTicketEntity thing;
Map fields = thing.GetExtraFields();
String oldValue = fields.get("x_foobar");
fields.insert("x_foobar", "NewValue");
for (fields.first(); !fields.eof(); fields.next())
  printLine(fields.getKey() + ":  " + fields.getVal());

GetFirstReadByUser()

The datetime for when the ticket first was read by a user.

DateTime GetFirstReadByUser()

Returns: CRMScript.Global.DateTime Example:

NSTicketEntity thing;
DateTime firstReadByUser = thing.GetFirstReadByUser();

GetFromAddress()

The from-address used when this ticket got created, e.g. by email

String GetFromAddress()

Returns: CRMScript.Global.String Example:

NSTicketEntity thing;
String fromAddress = thing.GetFromAddress();

GetHasAttachment()

Bool indicating if this ticket has one or more attachments.

Bool GetHasAttachment()

Returns: CRMScript.Global.Bool Example:

NSTicketEntity thing;
Bool hasAttachment = thing.GetHasAttachment();

GetLastChanged()

The last time the ticket was modified.

DateTime GetLastChanged()

Returns: CRMScript.Global.DateTime Example:

NSTicketEntity thing;
DateTime lastChanged = thing.GetLastChanged();

GetMessages()

NSTicketMessage[] GetMessages()

Returns: CRMScript.NetServer.NSTicketMessage[] - TicketMessageId, CreatedAt, SLevel, and Important for all the messages connected to this ticket.

For message body, see the NSTicketMessageEntity or the NSTicketMessage archive.

Example:

NSTicketEntity thing;
NSTicketMessage[] messages = thing.GetMessages();

GetNumMessages()

The total number of messages for this request.

Integer GetNumMessages()

Returns: CRMScript.Global.Integer Example:

NSTicketEntity thing;
Integer numMessages = thing.GetNumMessages();

GetNumReplies()

The number of replies (messages) to the customer for this request.

Integer GetNumReplies()

Returns: CRMScript.Global.Integer Example:

NSTicketEntity thing;
Integer numReplies = thing.GetNumReplies();

GetOrigin()

What is the origin of this ticket

Integer GetOrigin()

Returns: CRMScript.Global.Integer - See <xref href=“CRMScript.NetServer.TicketOrigin” data-throw-if-not-resolved=“false”></xref>. Example:

NSTicketEntity thing;
Integer origin = thing.GetOrigin();

GetOwnedBy()

The associate who owns this ticket

NSAssociate GetOwnedBy()

Returns: CRMScript.NetServer.NSAssociate Example:

NSTicketEntity thing;
NSAssociate ownedBy = thing.GetOwnedBy();

GetPerson()

The primary person that this ticket is connected to

NSPerson GetPerson()

Returns: CRMScript.NetServer.NSPerson Example:

NSTicketEntity thing;
NSPerson person = thing.GetPerson();

GetPriority()

The ticket priority entity which this ticket is connected to

NSTicketPriorityEntity GetPriority()

Returns: CRMScript.NetServer.NSTicketPriorityEntity Example:

NSTicketEntity thing;
NSTicketPriorityEntity priority = thing.GetPriority();

GetReadByCustomer()

The datetime for when the ticket was read by the customer.

DateTime GetReadByCustomer()

Returns: CRMScript.Global.DateTime Example:

NSTicketEntity thing;
DateTime readByCustomer = thing.GetReadByCustomer();

GetReadByOwner()

The datetime for when the ticket last was read by the owner.

DateTime GetReadByOwner()

Returns: CRMScript.Global.DateTime Example:

NSTicketEntity thing;
DateTime readByOwner = thing.GetReadByOwner();

GetReadStatus()

Integer GetReadStatus()

Returns: CRMScript.Global.Integer - Whether the owner has read the ticket or not (red, yellow, green). See <xref href=“CRMScript.NetServer.TicketReadStatus” data-throw-if-not-resolved=“false”></xref>. Example:

NSTicketEntity thing;
Integer readStatus = thing.GetReadStatus();

GetRealTimeSpentExternally()

The total time (seconds) within 24x7 the ticket has been in a external waiting status (configurable), not including current state

Integer GetRealTimeSpentExternally()

Returns: CRMScript.Global.Integer Example:

NSTicketEntity thing;
Integer realTimeSpentExternally = thing.GetRealTimeSpentExternally();

GetRealTimeSpentInternally()

The total time (seconds) within 24x7 the ticket has been in an open status (configurable), not including current state

Integer GetRealTimeSpentInternally()

Returns: CRMScript.Global.Integer Example:

NSTicketEntity thing;
Integer realTimeSpentInternally = thing.GetRealTimeSpentInternally();

GetRealTimeSpentQueue()

The total time (seconds) within 24x7 hours the ticket has been in a queue status, not including current state

Integer GetRealTimeSpentQueue()

Returns: CRMScript.Global.Integer Example:

NSTicketEntity thing;
Integer realTimeSpentQueue = thing.GetRealTimeSpentQueue();

GetRealTimeToClose()

Same as time_to_close, but not calculated based on priority.

Integer GetRealTimeToClose()

Returns: CRMScript.Global.Integer Example:

NSTicketEntity thing;
Integer realTimeToClose = thing.GetRealTimeToClose();

GetRealTimeToReply()

Same as time_to_reply, but not calculated based on priority.

Integer GetRealTimeToReply()

Returns: CRMScript.Global.Integer Example:

NSTicketEntity thing;
Integer realTimeToReply = thing.GetRealTimeToReply();

GetRepliedAt()

The datetime for when the ticket was replied to. I.e. the first external message added to the ticket.

DateTime GetRepliedAt()

Returns: CRMScript.Global.DateTime Example:

NSTicketEntity thing;
DateTime repliedAt = thing.GetRepliedAt();

GetSecondaryPersons()

The secondary persons this ticket is connected to

NSPerson[] GetSecondaryPersons()

Returns: CRMScript.NetServer.NSPerson[] Example:

NSTicketEntity thing;
NSPerson[] secondaryPersons = thing.GetSecondaryPersons();

GetSlevel()

Integer GetSlevel()

Returns: CRMScript.Global.Integer - The security level of the ticket. See <xref href=“CRMScript.NetServer.TicketSecurityLevel” data-throw-if-not-resolved=“false”></xref>. Example:

NSTicketEntity thing;
Integer slevel = thing.GetSlevel();

GetStatus()

The ticket status entity which this ticket is connected to

NSTicketStatusEntity GetStatus()

Returns: CRMScript.NetServer.NSTicketStatusEntity Example:

NSTicketEntity thing;
NSTicketStatusEntity status = thing.GetStatus();

GetTags()

An array containing the tags assigned to this request.

NSTag[] GetTags()

Returns: CRMScript.NetServer.NSTag[] Example:

NSTicketEntity thing;
NSTag[] tags = thing.GetTags();

GetTicketId()

The primary key (auto-incremented)

Integer GetTicketId()

Returns: CRMScript.Global.Integer Example:

NSTicketEntity thing;
Integer ticketId = thing.GetTicketId();

GetTimeSpentExternally()

The total time (seconds) within the priority’s office hours the ticket has been in a external waiting status (configurable), not including current state

Integer GetTimeSpentExternally()

Returns: CRMScript.Global.Integer Example:

NSTicketEntity thing;
Integer timeSpentExternally = thing.GetTimeSpentExternally();

GetTimeSpentInternally()

The total time (seconds) within the priority’s office hours the ticket has been in an open status (configurable), not including current state

Integer GetTimeSpentInternally()

Returns: CRMScript.Global.Integer Example:

NSTicketEntity thing;
Integer timeSpentInternally = thing.GetTimeSpentInternally();

GetTimeSpentQueue()

The total time (seconds) within the priority’s office hours the ticket has been in a queue status, not including current state

Integer GetTimeSpentQueue()

Returns: CRMScript.Global.Integer Example:

NSTicketEntity thing;
Integer timeSpentQueue = thing.GetTimeSpentQueue();

GetTimeToClose()

The time (minutes) between when the ticket was created and when it was closed. Calculated based on priority’s timeframe.

Integer GetTimeToClose()

Returns: CRMScript.Global.Integer Example:

NSTicketEntity thing;
Integer timeToClose = thing.GetTimeToClose();

GetTimeToReply()

The time (minutes) between when the ticket was created and when it was replied to. Calculated based on priority’s timeframe.

Integer GetTimeToReply()

Returns: CRMScript.Global.Integer Example:

NSTicketEntity thing;
Integer timeToReply = thing.GetTimeToReply();

GetTitle()

The title of the ticket.

String GetTitle()

Returns: CRMScript.Global.String Example:

NSTicketEntity thing;
String title = thing.GetTitle();

SetActivate(DateTime)

When the ticket should be activated, if it is postponed.

Void SetActivate(DateTime activate)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
DateTime activate;
thing.SetActivate(activate);

SetAlertLevel(Integer)

The alert level for the ticket. Matches the level value of the ticket_alert table.

Void SetAlertLevel(Integer alertLevel)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
Integer alertLevel;
thing.SetAlertLevel(alertLevel);

SetAlertTimeout(DateTime)

The datetime for when the ticket should jump to the next alert level.

Void SetAlertTimeout(DateTime alertTimeout)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
DateTime alertTimeout;
thing.SetAlertTimeout(alertTimeout);

SetAuthor(String)

A string representing the author of the ticket (same as author of first message).

Void SetAuthor(String author)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
String author;
thing.SetAuthor(author);

SetBaseStatus(Integer)

Void SetBaseStatus(Integer baseStatus)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
Integer baseStatus;
thing.SetBaseStatus(baseStatus);

SetCategory(NSTicketCategoryEntity)

Void SetCategory(NSTicketCategoryEntity category)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
NSTicketCategoryEntity category;
thing.SetCategory(category);

SetClosedAt(DateTime)

Void SetClosedAt(DateTime closedAt)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
DateTime closedAt;
thing.SetClosedAt(closedAt);

SetConnectId(Integer)

If a ticket is connected to another ticket, this field is set to the ID of the ‘master’ ticket.

Void SetConnectId(Integer connectId)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
Integer connectId;
thing.SetConnectId(connectId);

SetCreatedAt(DateTime)

When the ticket was created.

Void SetCreatedAt(DateTime createdAt)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
DateTime createdAt;
thing.SetCreatedAt(createdAt);

SetCreatedBy(NSAssociate)

Void SetCreatedBy(NSAssociate createdBy)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
NSAssociate createdBy;
thing.SetCreatedBy(createdBy);

SetCustomFields(Map)

Sets the user-defined and extra fields on a TicketEntity with a map.

Void SetCustomFields(Map udefs)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
Map udefs;
udefs.insert("SuperOffice:1", "[I:123]");
udefs.insert("SuperOffice:1","123"); // this will also work, but beware of decimal point variations in different languages
udefs.insert("custom.progid","foobar");
udefs.insert("x_foo","foobar");
udefs.insert("x_bar","456"); // List item id
thing.SetCustomFields(udefs);

SetDeadline(DateTime)

Void SetDeadline(DateTime deadline)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
DateTime deadline;
thing.SetDeadline(deadline);

SetExtraFields(Map)

Sets the extra field values on TicketEntity with a map.

Void SetExtraFields(Map extras)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
Map extras;
extras.insert("custom.progid","foobar");
thing.SetExtraFields(extras);

SetFirstReadByUser(DateTime)

Void SetFirstReadByUser(DateTime firstReadByUser)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
DateTime firstReadByUser;
thing.SetFirstReadByUser(firstReadByUser);

SetFromAddress(String)

The from-address used when this ticket got created, e.g. by email

Void SetFromAddress(String fromAddress)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
String fromAddress;
thing.SetFromAddress(fromAddress);

SetHasAttachment(Bool)

Bool indicating if this ticket has one or more attachments.

Void SetHasAttachment(Bool hasAttachment)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
Bool hasAttachment;
thing.SetHasAttachment(hasAttachment);

SetLastChanged(DateTime)

Void SetLastChanged(DateTime lastChanged)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
DateTime lastChanged;
thing.SetLastChanged(lastChanged);

SetMessages(NSTicketMessage[])

Void SetMessages(NSTicketMessage[] messages)

Returns: CRMScript.Global.Void

For message body, see the NSTicketMessageEntity or the NSTicketMessage archive.

Example:

NSTicketEntity thing;
NSTicketMessage[] messages;
thing.SetMessages(messages);

SetNumMessages(Integer)

The total number of messages for this request.

Void SetNumMessages(Integer numMessages)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
Integer numMessages;
thing.SetNumMessages(numMessages);

SetNumReplies(Integer)

The number of replies (messages) to the customer for this request.

Void SetNumReplies(Integer numReplies)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
Integer numReplies;
thing.SetNumReplies(numReplies);

SetOrigin(Integer)

Void SetOrigin(Integer origin)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
Integer origin;
thing.SetOrigin(origin);

SetOwnedBy(NSAssociate)

Void SetOwnedBy(NSAssociate ownedBy)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
NSAssociate ownedBy;
thing.SetOwnedBy(ownedBy);

SetPerson(NSPerson)

The primary person that this ticket is connected to

Void SetPerson(NSPerson person)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
NSPerson person;
thing.SetPerson(person);

SetPriority(NSTicketPriorityEntity)

The ticket priority entity which this ticket is connected to

Void SetPriority(NSTicketPriorityEntity priority)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
NSTicketPriorityEntity priority;
thing.SetPriority(priority);

SetReadByCustomer(DateTime)

Void SetReadByCustomer(DateTime readByCustomer)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
DateTime readByCustomer;
thing.SetReadByCustomer(readByCustomer);

SetReadByOwner(DateTime)

Void SetReadByOwner(DateTime readByOwner)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
DateTime readByOwner;
thing.SetReadByOwner(readByOwner);

SetReadStatus(Integer)

Void SetReadStatus(Integer readStatus)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
Integer readStatus;
thing.SetReadStatus(readStatus);

SetRealTimeSpentExternally(Integer)

The total time (seconds) within 24x7 the ticket has been in a external waiting status (configurable), not including current state

Void SetRealTimeSpentExternally(Integer realTimeSpentExternally)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
Integer realTimeSpentExternally;
thing.SetRealTimeSpentExternally(realTimeSpentExternally);

SetRealTimeSpentInternally(Integer)

The total time (seconds) within 24x7 the ticket has been in an open status (configurable), not including current state

Void SetRealTimeSpentInternally(Integer realTimeSpentInternally)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
Integer realTimeSpentInternally;
thing.SetRealTimeSpentInternally(realTimeSpentInternally);

SetRealTimeSpentQueue(Integer)

The total time (seconds) within 24x7 hours the ticket has been in a queue status, not including current state

Void SetRealTimeSpentQueue(Integer realTimeSpentQueue)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
Integer realTimeSpentQueue;
thing.SetRealTimeSpentQueue(realTimeSpentQueue);

SetRealTimeToClose(Integer)

Same as time_to_close, but not calculated based on priority.

Void SetRealTimeToClose(Integer realTimeToClose)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
Integer realTimeToClose;
thing.SetRealTimeToClose(realTimeToClose);

SetRealTimeToReply(Integer)

Same as time_to_reply, but not calculated based on priority.

Void SetRealTimeToReply(Integer realTimeToReply)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
Integer realTimeToReply;
thing.SetRealTimeToReply(realTimeToReply);

SetRepliedAt(DateTime)

The datetime for when the ticket was replied to (when the first external message added to the ticket).

Void SetRepliedAt(DateTime repliedAt)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
DateTime repliedAt;
thing.SetRepliedAt(repliedAt);

SetSecondaryPersons(NSPerson[])

The secondary persons this ticket is connected to

Void SetSecondaryPersons(NSPerson[] secondaryPersons)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
NSPerson[] secondaryPersons;
thing.SetSecondaryPersons(secondaryPersons);

SetSlevel(Integer)

Void SetSlevel(Integer slevel)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
Integer slevel;
thing.SetSlevel(slevel);

SetStatus(NSTicketStatusEntity)

Void SetStatus(NSTicketStatusEntity status)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
NSTicketStatusEntity status;
thing.SetStatus(status);

SetTags(NSTag[])

An array containing the tags assigned to this request

Void SetTags(NSTag[] tags)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
NSTag[] tags;
thing.SetTags(tags);

SetTicketId(Integer)

The primary key (auto-incremented)

Void SetTicketId(Integer ticketId)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
Integer ticketId;
thing.SetTicketId(ticketId);

SetTimeSpentExternally(Integer)

The total time (seconds) within the priority’s office hours the ticket has been in a external waiting status (configurable), not including current state

Void SetTimeSpentExternally(Integer timeSpentExternally)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
Integer timeSpentExternally;
thing.SetTimeSpentExternally(timeSpentExternally);

SetTimeSpentInternally(Integer)

The total time (seconds) within the priority’s office hours the ticket has been in an open status (configurable), not including current state

Void SetTimeSpentInternally(Integer timeSpentInternally)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
Integer timeSpentInternally;
thing.SetTimeSpentInternally(timeSpentInternally);

SetTimeSpentQueue(Integer)

The total time (seconds) within the priority’s office hours the ticket has been in a queue status, not including current state

Void SetTimeSpentQueue(Integer timeSpentQueue)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
Integer timeSpentQueue;
thing.SetTimeSpentQueue(timeSpentQueue);

SetTimeToClose(Integer)

The time (minutes) between when the ticket was created and when it was closed. Calculated based on priority’s timeframe.

Void SetTimeToClose(Integer timeToClose)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
Integer timeToClose;
thing.SetTimeToClose(timeToClose);

SetTimeToReply(Integer)

The time (minutes) between when the ticket was created and when it was replied to. Calculated based on priority’s timeframe.

Void SetTimeToReply(Integer timeToReply)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
Integer timeToReply;
thing.SetTimeToReply(timeToReply);

SetTitle(String)

The title of the ticket.

Void SetTitle(String title)

Returns: CRMScript.Global.Void Example:

NSTicketEntity thing;
String title;
thing.SetTitle(title);

​Constructors

​NSTicketEntity()

​Methods

​GetActivate()

​GetAlertLevel()

​GetAlertTimeout()

​GetAuthor()

​GetBaseStatus()

​GetCategory()

​GetClosedAt()

​GetConnectId()

​GetCreatedAt()

​GetCreatedBy()

​GetCustomFields()

​GetDeadline()

​GetExtraFields()

​GetFirstReadByUser()

​GetFromAddress()

​GetHasAttachment()

​GetLastChanged()

​GetMessages()

​GetNumMessages()

​GetNumReplies()

​GetOrigin()

​GetOwnedBy()

​GetPerson()

​GetPriority()

​GetReadByCustomer()

​GetReadByOwner()

​GetReadStatus()

​GetRealTimeSpentExternally()

​GetRealTimeSpentInternally()

​GetRealTimeSpentQueue()

​GetRealTimeToClose()

​GetRealTimeToReply()

​GetRepliedAt()

​GetSecondaryPersons()

​GetSlevel()

​GetStatus()

​GetTags()

​GetTicketId()

​GetTimeSpentExternally()

​GetTimeSpentInternally()

​GetTimeSpentQueue()

​GetTimeToClose()

​GetTimeToReply()

​GetTitle()

​SetActivate(DateTime)

​SetAlertLevel(Integer)

​SetAlertTimeout(DateTime)

​SetAuthor(String)

​SetBaseStatus(Integer)

​SetCategory(NSTicketCategoryEntity)

​SetClosedAt(DateTime)

​SetConnectId(Integer)

​SetCreatedAt(DateTime)

​SetCreatedBy(NSAssociate)

​SetCustomFields(Map)

​SetDeadline(DateTime)

​SetExtraFields(Map)

​SetFirstReadByUser(DateTime)

​SetFromAddress(String)

​SetHasAttachment(Bool)

​SetLastChanged(DateTime)

​SetMessages(NSTicketMessage[])

​SetNumMessages(Integer)

​SetNumReplies(Integer)

​SetOrigin(Integer)

​SetOwnedBy(NSAssociate)

​SetPerson(NSPerson)

​SetPriority(NSTicketPriorityEntity)

​SetReadByCustomer(DateTime)

​SetReadByOwner(DateTime)

​SetReadStatus(Integer)

​SetRealTimeSpentExternally(Integer)

​SetRealTimeSpentInternally(Integer)

​SetRealTimeSpentQueue(Integer)

​SetRealTimeToClose(Integer)

​SetRealTimeToReply(Integer)

​SetRepliedAt(DateTime)

Constructors

NSTicketEntity()

Methods

GetActivate()

GetAlertLevel()

GetAlertTimeout()

GetAuthor()

GetBaseStatus()

GetCategory()

GetClosedAt()

GetConnectId()

GetCreatedAt()

GetCreatedBy()

GetCustomFields()

GetDeadline()

GetExtraFields()

GetFirstReadByUser()

GetFromAddress()

GetHasAttachment()

GetLastChanged()

GetMessages()

GetNumMessages()

GetNumReplies()

GetOrigin()

GetOwnedBy()

GetPerson()

GetPriority()

GetReadByCustomer()

GetReadByOwner()

GetReadStatus()

GetRealTimeSpentExternally()

GetRealTimeSpentInternally()

GetRealTimeSpentQueue()

GetRealTimeToClose()

GetRealTimeToReply()

GetRepliedAt()

GetSecondaryPersons()

GetSlevel()

GetStatus()

GetTags()

GetTicketId()

GetTimeSpentExternally()

GetTimeSpentInternally()

GetTimeSpentQueue()

GetTimeToClose()

GetTimeToReply()

GetTitle()

SetActivate(DateTime)

SetAlertLevel(Integer)

SetAlertTimeout(DateTime)

SetAuthor(String)

SetBaseStatus(Integer)

SetCategory(NSTicketCategoryEntity)

SetClosedAt(DateTime)

SetConnectId(Integer)

SetCreatedAt(DateTime)

SetCreatedBy(NSAssociate)

SetCustomFields(Map)

SetDeadline(DateTime)

SetExtraFields(Map)

SetFirstReadByUser(DateTime)

SetFromAddress(String)

SetHasAttachment(Bool)

SetLastChanged(DateTime)

SetMessages(NSTicketMessage[])

SetNumMessages(Integer)

SetNumReplies(Integer)

SetOrigin(Integer)

SetOwnedBy(NSAssociate)

SetPerson(NSPerson)

SetPriority(NSTicketPriorityEntity)

SetReadByCustomer(DateTime)

SetReadByOwner(DateTime)

SetReadStatus(Integer)

SetRealTimeSpentExternally(Integer)

SetRealTimeSpentInternally(Integer)

SetRealTimeSpentQueue(Integer)

SetRealTimeToClose(Integer)

SetRealTimeToReply(Integer)

SetRepliedAt(DateTime)