Update request

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Edit request fields

1. Open the request.
2. Tap the Edit icon ().
3. Update the fields as needed.
4. Tap Save.

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What you can update

Your permissions depend on your role, the request category, and whether you are the owner. Most commonly updated fields:

• Status
• Priority
• Owner

Only the owner can update the fields Read status and Last changed.

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Change status

You can update the status in one of the following ways:

• When viewing a request, tap and select Set next request status.
• From a list, swipe left, tap , and choose Set next request status.
• Open the request in edit mode, change the status field, and tap Save.

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Assign, accept, or delegate a request

To make a request your responsibility, your name must be in the Owner field. To update the owner:

• When viewing the request, tap and select Set owner.
• From a list, swipe left, tap , and select Set owner.

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Related content

• About request status
• Create request (in Mobile CRM)
• Delete request for GDPR compliance
• Merge requests (in SuperOffice CRM)
• Split request (in SuperOffice CRM)