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Steps

  1. On the Zaps page, click Create. Then click on the Trigger step and choose the event that will start a Zap.
  2. Click on the Action step to set up app, event, and account:
    • In the Action event section, select Update Request
    Set up an action -screenshot
  3. Click Continue.
  4. Fill out the mandatory fields Request and optionally other fields. Fill out your action -screenshot
  5. Click Test step to check that the action works. If the above steps were configured correctly, the response should consist of Request id, Title, Author, Contact id, Contact name, Company id, Company name, Owner id, Owner, Category id, Category, Priority id, Priority, Status, Access level for request, Origin, Created by id, Created by, Replied at, Closed at, Deadline, Self URL. Zapier: Verify -screenshot