Different settings for Service

In this section, you can configure the settings for Service to tailor it to your organization’s needs. Which options are displayed and what you can do depend on the rights assigned in your user profile. Rights are assigned under Users.

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What would you like to find out more about?

• Request types
• Relation rules
• Roles
• Users
• Availability status
• Categories
• Priorities
• Request status
• Email
• System templates
• Global preferences for Service
• Customer languages
• Customer centre configuration and source files
• Chat
• System design
• Profile - changes here will show only in the old Service module