Accept (take responsibility for) request

This is particularly relevant for unassigned requests (those without a defined owner). To take over a request, it is important to follow the procedures below to identify that you have claimed it. Otherwise there is a risk of others answering the request at the same time.

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Accept directly from a list of request

When viewing a list of requests:

1. Right-click the request in a list.
2. Select Accept from the pop-up context menu.

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Open and accept one request

If you need more information before accepting, or use Get next request in queue:

1. Open the request.
2. Accept:
   • Click and select Accept.
   • Or, in the Owner field, select yourself.