Keep track of messages

Complex requests can take a lot of time to solve. This can involve a lot of communication between the customer and multiple request handlers. To make it easier to find and sort multiple messages in a request, you can flag important messages and filter the message list.

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Flagging a message

1. Open the request.
2. Click the Messages tab.
3. Click the grey flag button () to mark a message. The flag turns red. The message is now “flagged”.

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Filtering messages

1. Open the request.
2. Click the Messages tab.
3. In the upper right corner, click the filter list and select a filter. The messages are filtered.