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Only users with the general administrator functional right can edit the properties of a message in a request. However, it is not possible to edit the text of the message.
  1. Open the request.
  2. Go to the Messages tab.
  3. Click and select Change.
  4. Here you have the following options:
    • Author: Shows the name of the person who created the request.
    • Time spent: Shows the amount of time spent on this message.
    • Access level: The access level for this message. You can choose between External and Internal.
    • Attachments: If the message contains attachments, they are shown in this table. You can delete existing attachments, but you cannot add new ones.
  5. Click Save when you are finished, or Cancel if you want to discard the changes. You can also delete the entire message by clicking Delete and then OK.

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