Getting started and access
SuperOffice for Outlook doesn’t appear in Outlook after deployment
Some features require approval from your IT administrator in the Microsoft Admin portal. Once approved, it can take up to 72 hours before the add-in or feature becomes available in Outlook, and some users may see it earlier than others. If you still don’t see it after 72 hours, contact your IT administrator. See Centralized deployment.A new feature is missing after an update
Some new features require an updated add-in manifest, for example features that react when you send an email or that need additional Microsoft permissions. If your organization deployed SuperOffice for Outlook centrally, the update isn’t applied until your IT administrator accepts the updated manifest in the Microsoft Admin portal. Users who installed the add-in themselves from AppSource receive the update automatically. Ask your IT administrator to check for a pending update of SuperOffice for Outlook. Once accepted, allow up to 72 hours before the feature appears for everyone. See Centralized deployment.You’re asked to approve additional Microsoft permissions in a shared mailbox
The first time you use SuperOffice for Outlook with a shared mailbox, you might be asked to approve additional Microsoft permissions. If you don’t have sufficient rights to approve these yourself, contact your Microsoft 365 administrator. See the authorization guide.Archive reminder
The archive reminder doesn’t appear
The reminder isn’t shown if any of the following apply:- The email or meeting already contains the required SuperOffice information.
- Remind me before sending emails or Remind me before sending meetings is turned off in Settings.
- Your Outlook client doesn’t meet the minimum requirement (Mailbox requirement set 1.12). In that case the email or meeting is sent as usual.
- Your organization deployed SuperOffice for Outlook centrally before version 6.4 and hasn’t yet accepted the updated manifest. See A new feature is missing after an update.