Do Escalating
Checks if the ticket should change its alert level based on the priority and action.
If it is to change, the alert level and alert timeout for the ticket will be updated. NsApiSlow threshold: 2000 ms.
Headers
The application token that identifies the partner app. Used when calling Online WebAPI from a server.
Query Parameters
Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields.
Body
TicketId, Action
DoEscalating: Checks if the ticket should change its alert level based on the priority and action. If it is to change, the alert level and alert timeout for the ticket will be updated.
Response
No Content
Related topics
Create and update requestsPriorityTicketPriority and escalationticket_alert tableRequests