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Do Escalating

Headers

SO-AppToken
string

The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Query Parameters

$select
string

Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields.

Body

TicketId, Action

DoEscalating: Checks if the ticket should change its alert level based on the priority and action. If it is to change, the alert level and alert timeout for the ticket will be updated.

TicketId
integer<int32>
Action
enum<string>
Available options:
ActionRead,
ActionChangedOwner,
ActionNewInfo,
ActionClosed,
ActionChangedPriority,
ActionNew

Response

204

No Content