Get Ticket

using RestSharp;


var options = new RestClientOptions("http://localhost:56350/api/v1/Agents/Ticket/GetTicket");
var client = new RestClient(options);
var request = new RestRequest("");
var response = await client.PostAsync(request);

Console.WriteLine("{0}", response.Content);

const options = {method: 'POST'};

fetch('http://localhost:56350/api/v1/Agents/Ticket/GetTicket', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_PORT => "56350",
  CURLOPT_URL => "http://localhost:56350/api/v1/Agents/Ticket/GetTicket",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

const options = {method: 'POST'};

fetch('http://localhost:56350/api/v1/Agents/Ticket/GetTicket', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

{
  "TicketId": 123,
  "Title": "<string>",
  "CreatedAt": "2023-11-07T05:31:56Z",
  "LastChanged": "2023-11-07T05:31:56Z",
  "ReadByOwner": "2023-11-07T05:31:56Z",
  "ReadByCustomer": "2023-11-07T05:31:56Z",
  "FirstReadByUser": "2023-11-07T05:31:56Z",
  "Activate": "2023-11-07T05:31:56Z",
  "ClosedAt": "2023-11-07T05:31:56Z",
  "RepliedAt": "2023-11-07T05:31:56Z",
  "AlertTimeout": "2023-11-07T05:31:56Z",
  "Deadline": "2023-11-07T05:31:56Z",
  "CreatedBy": 123,
  "CreatedByName": "<string>",
  "Author": "<string>",
  "OwnedBy": 123,
  "OwnedByName": "<string>",
  "Category": 123,
  "CategoryName": "<string>",
  "CategoryFullname": "<string>",
  "Slevel": "Unknown",
  "Priority": 123,
  "PriorityName": "<string>",
  "BaseStatus": "Unknown",
  "TicketStatus": 123,
  "TicketStatusDisplayValue": "<string>",
  "Origin": "Unknown",
  "CustId": 123,
  "PersonFirstname": "<string>",
  "PersonMiddleName": "<string>",
  "PersonLastname": "<string>",
  "PersonFullname": "<string>",
  "AlertLevel": 123,
  "ConnectId": 123,
  "ReadStatus": "Unknown",
  "TimeToReply": 123,
  "RealTimeToReply": 123,
  "TimeToClose": 123,
  "RealTimeToClose": 123,
  "TimeSpentInternally": 123,
  "TimeSpentExternally": 123,
  "TimeSpentQueue": 123,
  "RealTimeSpentInternally": 123,
  "RealTimeSpentExternally": 123,
  "RealTimeSpentQueue": 123,
  "TimeSpent": 123,
  "HasAttachment": true,
  "NumReplies": 123,
  "NumMessages": 123,
  "FromAddress": "<string>",
  "ContactId": 123,
  "ContactName": "<string>",
  "OwnedByAssociateId": 123,
  "Language": "<string>",
  "Sentiment": 123,
  "SentimentConfidence": 123,
  "SaleId": 123,
  "ProjectId": 123,
  "SaleHeading": "<string>",
  "ProjectName": "<string>",
  "FormSubmissionId": 123,
  "TicketTypeId": 123,
  "TicketTypeName": "<string>",
  "TableRight": {
    "Mask": "<string>",
    "Reason": "<string>"
  },
  "FieldProperties": {}
}

Get Ticket

using RestSharp;


var options = new RestClientOptions("http://localhost:56350/api/v1/Agents/Ticket/GetTicket");
var client = new RestClient(options);
var request = new RestRequest("");
var response = await client.PostAsync(request);

Console.WriteLine("{0}", response.Content);

const options = {method: 'POST'};

fetch('http://localhost:56350/api/v1/Agents/Ticket/GetTicket', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_PORT => "56350",
  CURLOPT_URL => "http://localhost:56350/api/v1/Agents/Ticket/GetTicket",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

const options = {method: 'POST'};

fetch('http://localhost:56350/api/v1/Agents/Ticket/GetTicket', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

{
  "TicketId": 123,
  "Title": "<string>",
  "CreatedAt": "2023-11-07T05:31:56Z",
  "LastChanged": "2023-11-07T05:31:56Z",
  "ReadByOwner": "2023-11-07T05:31:56Z",
  "ReadByCustomer": "2023-11-07T05:31:56Z",
  "FirstReadByUser": "2023-11-07T05:31:56Z",
  "Activate": "2023-11-07T05:31:56Z",
  "ClosedAt": "2023-11-07T05:31:56Z",
  "RepliedAt": "2023-11-07T05:31:56Z",
  "AlertTimeout": "2023-11-07T05:31:56Z",
  "Deadline": "2023-11-07T05:31:56Z",
  "CreatedBy": 123,
  "CreatedByName": "<string>",
  "Author": "<string>",
  "OwnedBy": 123,
  "OwnedByName": "<string>",
  "Category": 123,
  "CategoryName": "<string>",
  "CategoryFullname": "<string>",
  "Slevel": "Unknown",
  "Priority": 123,
  "PriorityName": "<string>",
  "BaseStatus": "Unknown",
  "TicketStatus": 123,
  "TicketStatusDisplayValue": "<string>",
  "Origin": "Unknown",
  "CustId": 123,
  "PersonFirstname": "<string>",
  "PersonMiddleName": "<string>",
  "PersonLastname": "<string>",
  "PersonFullname": "<string>",
  "AlertLevel": 123,
  "ConnectId": 123,
  "ReadStatus": "Unknown",
  "TimeToReply": 123,
  "RealTimeToReply": 123,
  "TimeToClose": 123,
  "RealTimeToClose": 123,
  "TimeSpentInternally": 123,
  "TimeSpentExternally": 123,
  "TimeSpentQueue": 123,
  "RealTimeSpentInternally": 123,
  "RealTimeSpentExternally": 123,
  "RealTimeSpentQueue": 123,
  "TimeSpent": 123,
  "HasAttachment": true,
  "NumReplies": 123,
  "NumMessages": 123,
  "FromAddress": "<string>",
  "ContactId": 123,
  "ContactName": "<string>",
  "OwnedByAssociateId": 123,
  "Language": "<string>",
  "Sentiment": 123,
  "SentimentConfidence": 123,
  "SaleId": 123,
  "ProjectId": 123,
  "SaleHeading": "<string>",
  "ProjectName": "<string>",
  "FormSubmissionId": 123,
  "TicketTypeId": 123,
  "TicketTypeName": "<string>",
  "TableRight": {
    "Mask": "<string>",
    "Reason": "<string>"
  },
  "FieldProperties": {}
}

Headers

Accept-Language

string

Convert string references and multi-language values into a specified language (iso2) code.

SO-Language

string

Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.

SO-Culture

string

Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.

SO-TimeZone

string

Specify the timezone code that you would like date/time responses converted to.

SO-AppToken

string

The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Query Parameters

ticketId

integer<int32>

required

The identifier of the Ticket object

$select

string

Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields.

Response

The ticket carrier is used for representing a service request. Carrier object for Ticket. Services for the Ticket Carrier is available from the Ticket Agent.

TicketId

integer<int32>

The primary key (auto-incremented)

Title

string

The title of the ticket.

CreatedAt

string<date-time>

When the ticket was created.

LastChanged

string<date-time>

The last time the ticket was modified.

ReadByOwner

string<date-time>

The datetime for when the ticket last was read by the owner.

ReadByCustomer

string<date-time>

The datetime for when the ticket was read by the customer.

FirstReadByUser

string<date-time>

The datetime for when the ticket first was read by a user.

Activate

string<date-time>

When the ticket should be activated, if it is postponed.

ClosedAt

string<date-time>

When the ticket was closed.

RepliedAt

string<date-time>

The datetime for when the ticket was replied to. I.e. the first external message added to the ticket.

AlertTimeout

string<date-time>

The datetime for when the ticket should jump to the next alert_level.

Deadline

string<date-time>

Deadline for ticket.

CreatedBy

integer<int32>

The id of the user who created the ticket. 1 (system user) if the ticket was created externally

CreatedByName

string

Initials, also login name, possibly database user name

Author

string

A string representing the author of the ticket (same as author of first message).

OwnedBy

integer<int32>

The id of the user who owns the ticket. 1 (system user) if the ticket is unassigned.

OwnedByName

string

Initials, also login name, possibly database user name