Get Ticket Relation Actions
Get the relation-driven actions that apply to a ticket, such as whether to offer closing the parent or whether open children are blocking the ticket from being closed.
NsApiSlow threshold: 5000 ms.
Headers
Convert string references and multi-language values into a specified language (iso2) code.
Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.
Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.
Specify the timezone code that you would like date/time responses converted to.
The application token that identifies the partner app. Used when calling Online WebAPI from a server.
Query Parameters
Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields.
Body
TicketId, ParentTicketId, TicketTypeId
Response
OK
Relation-driven actions applicable to a ticket, indicating whether to offer closing the parent or whether open children are blocking the ticket from being closed. Carrier object for TicketRelationAction. Services for the TicketRelationAction Carrier is available from the Ticket Agent.
ID of the parent ticket to offer closing when all its children are closed. 0 if not applicable.
True if a parent relation is mandatory for this ticket type.
True if the ticket may be closed. False if unclosed children are blocking it.
Ids of unclosed child tickets. If CanCloseCurrentTicket is false, these are the tickets blocking the close.
Related topics
WebAPI changes in SuperOffice 12.0Get Ticket RelationsGet Ticket Relation EntityGet Ticket Relation Definition Entity