Get Ticket Relations
Get all relations for a ticket.
NsApiSlow threshold: 5000 ms.
Authorizations
SuperOffice username:password are passed in Base64-encoded.
You can also pass inn an unencoded ticket 7T:abc== with the HTTP Authenticate header.
SuperOffice SuperId OAuth implicit flow. You need to issue a request to the SuperId authorization URL https://online.superoffice.com/login/common/oauth/authorize?response_type=token &client_id=670734e0-4c5a-11e3-be9e-a171392e81db &redirect_uri=https://example.com/spa/
passing in the application id and redirect URL.
SuperId will log the user in, and redirect to the requested redirect URL with a #payload containing the access token and claims. (The redirect URL must be registered with SuperId in advance)
https://example.com/spa#access_token=8A%3aCust12227.AXRrCITpPBvQX3UbIohb &token_type=bearer &state= &expires_in=3600 &ctx=Cust12227 &netserver_url=https%3a%2f%2fsod.superoffice.com%2fCust12227%2fRemote%2fServices82%2f
You can take the #access_token value and pass it as the Authenticate HTTP header as a BEARER token.
- Authorization URL
- https://online.superoffice.com/login/common/oauth/authorize
Headers
Convert string references and multi-language values into a specified language (iso2) code.
Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.
Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.
Specify the timezone code that you would like date/time responses converted to.
The application token that identifies the partner app. Used when calling Online WebAPI from a server.
Query Parameters
Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields.
Body
TicketId
GetTicketRelations: Get all relations for a ticket.
Response
OK
Primary key
How this item relates to the source ticket: parent, child, or related.
Related, Parent, Child Free-text comment stored on the relation row.
Whether the related ticket has a parent relation.
Number of child relations the related ticket has.
Number of plain related relations the related ticket has.
Registered when in UTC.
The primary key (auto-incremented)
The title of the ticket.
Icon representing the ticket's state.
The reference to the customer. NULL or -1 if ticket is not connected to customer.
Get the full name for the primary person (customer)
The company of the person in the cust_id field, if that person belongs to a company
The name of the connected contact
The status of the ticket. I.e. active/closed/postponed/deleted
Unknown, Active, Closed, Postponed, Deleted, Merged, Spam, PostponedSpecific, Postponed1Hour, Postponed2Hours, Postponed3Hours, Postponed4Hours, PostponedDay, PostponedWeek, PostponedMonth User defined ticket status
Get the display name of the ticket status.
When the ticket was created.