Get Ticket Message
Gets a TicketMessage object.
NsApiSlow threshold: 2000 ms.
Headers
Convert string references and multi-language values into a specified language (iso2) code.
Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.
Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.
Specify the timezone code that you would like date/time responses converted to.
The application token that identifies the partner app. Used when calling Online WebAPI from a server.
Query Parameters
The identifier of the TicketMessage object
Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields.
Response
OK
The TicketMessage carrier is used for representing a service ticket message Carrier object for TicketMessage. Services for the TicketMessage Carrier is available from the Ticket Agent.
The primary key (auto-incremented)
When the message was posted.
The securitylevel of the message.
Unknown, Internal, External If this message is important or not.
A string representing the author of the message. Could be a user's name, or a persons email address.
Primary key
Get the persons full name (internal name used in clients for employees).
Primary key
Contact name
Department
Number of attachments in the message
The email header is saved in this field as raw text
Contains the message headers, like To, Cc, Bcc information, or custom headers
The language this message is in, based on some kind of analysis
Sentiment index, 100 = completely happy; -100 = suicidally unhappy; 0 = no idea
Confidence of sentiment index, 0 = no idea, 100 = completely sure
The id of the user who posted the message. The value 1 (system user) for externally posted messages.
When the message was changed.
Badge to explicitly determine how a message was generated
Unknown, Reply, Forward, Comment, Incoming, Outgoing Wraps a table right together with an explanatory reason. Code can indicate why access is restricted.
Field property dictionary mapping field names to field access rights.
Related topics
Get Ticket Message EntitiesGet Ticket Message EntityGet Ticket Message With OptionsNSTicketMessageGet Ticket Message With Embedded DataHttp Get Get Ticket Message With Embedded Data