You cannot delete the current default type (the one with a check mark in the Use as default box).
Pre-requisites
- If the type you wish to delete is used as default, set another request type as default. (Until you do, the Delete button is deactivated.)
-
Update any email filters and Service mailboxes that use this request type first. You cannot delete a type that is in use.
- Settings and maintenance > Requests > E-mail > Set properties tab
- Settings and maintenance > Requests > E-mail > E-mail boxes tab
Steps
- Click the Requests button in the navigator and select the Request types tab.
- Click the required request type.
- Click the Delete button at the bottom of the screen.
- If there are any requests of this type, choose a new type from the Transfer request type to list.
- Click OK to confirm. The request type is deleted all the requests are moved to the specified alternative type.