ticket_status_postpone table - SuperOffice

ticket_status_postpone Table (561)

Postpone options agents can choose when setting a ticket to this Postponed status. A status without rows offers the standard options

Fields

Name	Description	Type	Nullable
ticket_status_postpone_id	Primary key	PK	No
ticket_status_id	The Postponed ticket status the option belongs to	FK ticket_status	No
rank	Rank order of the option in the postpone menu	UShort	Yes
standard_kind	Built-in option this row represents, or Custom for options added by an administrator	Enum TicketPostponeStandard	No
name	Name of a custom option, shown in the postpone menu. Empty for standard options	String(255)	Yes
rule	How the activation time is calculated	Enum TicketPostponeRule	No
amount	Number of units for the Interval rule	Int	Yes
unit	Unit of amount for the Interval rule: hours, days, weeks or months	Enum DurationUnit	Yes
weekday	ISO weekday (1 = Monday, 7 = Sunday) for the WeekdayNextWeek rule	Int	Yes
time_of_day	Minutes after midnight for the NextWorkingDay and WeekdayNextWeek rules	Int	Yes
working_time	Skip days and hours outside the opening hours of the ticket priority	Bool	Yes
active	Option is shown in the postpone menu	Bool	Yes
registered	Registered when	UtcDateTime	No
registered_associate_id	Registered by whom	FK associate	No
updated	Last updated when	UtcDateTime	No
updated_associate_id	Last updated by whom	FK associate	No
updatedCount	Number of updates made to this record	UShort	No

Indexes

Fields	Types	Description
ticket_status_id	FK	Index

Relationships

Table	Description
associate	Employees, resources and other users - except for External persons
ticket_status	This table user defined ticket status values.

Replication Flags

None

Security Flags

No access control via user’s Role.