| id | The primary key (auto-incremented) | PK | No |
| name | The name of the priority. | String(64) | Yes |
| status | The status (normal/deleted) of the priority. | Enum TicketPriorityStatus | Yes |
| flags | A bitmask of flags. | Enum TicketPriorityFlags | Yes |
| mon_start | The work hour start for Mondays. Note that only the time part of the DateTime is used | DateTime | Yes |
| mon_stop | The work hour start for Mondays. Note that only the time part of the DateTime is used | DateTime | Yes |
| tue_start | The work hour start for Tuesdays. Note that only the time part of the DateTime is used | DateTime | Yes |
| tue_stop | The work hour stop for Tuesdays. Note that only the time part of the DateTime is used | DateTime | Yes |
| wed_start | The work hour start for Wednesdays. Note that only the time part of the DateTime is used | DateTime | Yes |
| wed_stop | The work hour stop for Wednesdays. Note that only the time part of the DateTime is used | DateTime | Yes |
| thu_start | The work hour start for Thursdays. Note that only the time part of the DateTime is used | DateTime | Yes |
| thu_stop | The work hour stop for Thursdays. Note that only the time part of the DateTime is used | DateTime | Yes |
| fri_start | The work hour start for Fridays. Note that only the time part of the DateTime is used | DateTime | Yes |
| fri_stop | The work hour stop for Fridays. Note that only the time part of the DateTime is used | DateTime | Yes |
| sat_start | The work hour start for Saturdays. Note that only the time part of the DateTime is used | DateTime | Yes |
| sat_stop | The work hour stop for Saturdays. Note that only the time part of the DateTime is used | DateTime | Yes |
| sun_start | The work hour start for Sundays. Note that only the time part of the DateTime is used | DateTime | Yes |
| sun_stop | The work hour stop for Sundays. Note that only the time part of the DateTime is used | DateTime | Yes |
| non_dates | A comma separated list of dates (dd/mm) which should be excluded from the timeframe. | String(255) | Yes |
| deadline | Deadline to add if escalated (minutes) | Int | Yes |
| sort_order | Indicates the sort order for this priority. 1 is first, 100 is last | Int | Yes |
| ticket_read | This field indicates what to do with the escalation chain when the request is read | Enum TicketPriorityEscalateEvent | Yes |
| changed_owner | This field indicates what to do with the escalation chain when the request changes owner (manually) | Enum TicketPriorityEscalateEvent | Yes |
| ticket_newinfo | This field indicates what to do with the escalation chain when the request gets new info | Enum TicketPriorityEscalateEvent | Yes |
| ticket_closed | This field indicates what to do with the escalation chain when the request is closed | Enum TicketPriorityEscalateEvent | Yes |
| ticket_changed_priority | This field indicates what to do with the escalation chain when the request is changed into this priority | Enum TicketPriorityEscalateEvent | Yes |
| ticket_new | This field indicates what to do with the escalation chain when a new request is registered | Enum TicketPriorityEscalateEvent | No |
